Help Desk Specialist

1 day ago

Arlington, Virginia, United States Zachary Piper Full time

Zachary Piper Solutions is seeking a skilled Help Desk Specialist to provide top-notch Tier II IT support on a 5-year DoD program in a dynamic environment. Onsite work in Arlington, VA, with a shift of Monday-Friday, 7:00AM-4:00PM EST.

Requirements:


• Must have an Active DoD Secret or TS Clearance


• Must have a CompTIA Security+ Certification or equivalent/higher level certification


• Must have experience working in a DoD/Military environment


• 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management


• Experience providing technical support for software applications, mobile devices, hardware, and network systems


• Experience using some or most of the following systems: BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, Palo Alto, Intune, Purebred, Adobe, etc.

Responsibilities:


• Provide Tier 2 IT support for end users and VIPs


• Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools


• Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems


• Perform Active Directory user account administration and password resets


• Manage and resolve incident support tickets in BMC Remedy and ServiceNow


• Answer questions for users via phone, email, live chat, and instant message

Compensation:


• Salary Range: $65,000 - $70,000 **depending on experience/degree & non-negotiable above 70K**


• Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.

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