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Help Desk Specialist

2 months ago

Arlington, Virginia, United States Zachary Piper Full time
Job Title: Help Desk Specialist

Zachary Piper Solutions is seeking a skilled Help Desk Specialist to provide Tier II IT support on a 5-year DoD program in Arlington, VA. The ideal candidate will have experience working in a DoD/Military environment and possess a CompTIA Security+ Certification or equivalent.

Responsibilities:
  • Provide Tier 2 IT support for end users and VIPs
  • Troubleshoot various hardware and software issues using Cisco, Palo Alto, and Microsoft tools
  • Troubleshoot, test, analyze, and maintain various network systems such as LAN, WAN, and Internet systems
  • Perform Active Directory user account administration and password resets
  • Manage and resolve incident support tickets in BMC Remedy and ServiceNow
  • Answer questions for users via phone, email, live chat, and instant message
Requirements:
  • Must have an Active DoD Secret or TS Clearance
  • Must have a CompTIA Security+ Certification or equivalent/higher level certification
  • Must have experience working in a DoD/Military environment
  • 2-3+ years of experience in IT Support, Help Desk, Network Administration, and/or Mobile Device Management
  • Experience providing technical support for software applications, mobile devices, hardware, and network systems
Compensation:

Salary Range: $65,000 - $70,000 depending on experience/degree & non-negotiable above 70K

Full Benefits: Cigna Medical, Dental, Vision, 401K, etc.