Help Desk Specialist

1 week ago


Arlington, Virginia, United States Zachary Piper Full time

Zachary Piper Solutions, a leading government consulting company, is seeking a skilled Help Desk Specialist to join their team in Arlington, VA. This on-site role offers a unique opportunity to work with a dynamic team and contribute to delivering exceptional IT support services.

Key Responsibilities:

  • Provide Tier I and Tier II technical support for various systems, including Active Directory, Windows 10, Cisco, and mobile devices.
  • Troubleshoot and resolve hardware and software issues, as well as network problems.
  • Offer assistance to users through multiple channels, including live chat and instant messaging.

Requirements:

  • Minimum 2 years of experience in IT Support, Help Desk, Network Administration, or Mobile Device Management.
  • Proficiency in providing technical support for software applications, mobile devices, hardware, and network systems.
  • Knowledge of systems such as BMC Remedy, ServiceNow, Active Directory, SharePoint, Windows 10, Cisco Routers/Switches, and more.
  • Hold an IAT Level II Certification (Sec+, CCNA, CySA, GSEC, GICSP, CND, SSCP).
  • A valid Active Secret or Top-Secret Clearance is mandatory.

Compensation Package:

  • Salary Range: $60,000 - $70,000 (dependent on experience and non-negotiable above $70,000).
  • Full Benefits: Enjoy a comprehensive benefits package, including Cigna Medical, Dental, Vision, 401k, and more.
  • Work Hours: Shift is from 6AM EST- 3PM EST.


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