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Service Desk Support Specialist

2 months ago

Arlington, Virginia, United States Koniag Data Solutions, LLC Full time
Job Title: Service Desk Technician

Koniag Data Solutions, LLC, a Koniag Government Services company, is seeking a Service Desk Technician with an active Secret clearance to support KDS and our government customer in Arlington, VA.

We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Key Responsibilities:
  • Provide support to end users for PC, server, or applications and hardware.
  • Interact with network services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems.
  • Simulate or recreate user problems to resolve operating problems.
  • Serve as a liaison with customers and our clients to resolve issues, track problems and provide solutions.
  • Provide technical assistance via phone, email and additionally in person, as required.
  • Provide ad-hoc equipment and software tutorials.
  • Perform daily quality checks and produce a weekly report.
  • Monitor service desk queues and assign tickets to Deskside Support team members based on volume and skill set.
  • Integrate knowledge management and training in ServiceDesk operations.
Qualifications:
  • 2 years of experience with ServiceNow and/or Remedy.
  • 2 years of experience doing Help Desk operations.
  • Knowledge/experience in resolving problems associated with hardware and software issues that may result from PCs, Server, mainframe, application.
  • An understanding of PC hardware and connectivity components, a strong knowledge of Windows 7 and Windows 10, and experience supporting monitoring tools.
  • A high school diploma.
  • An active Secret clearance (clearable up to Top-Secret).
Working Environment & Conditions:

This job operates in a professional office environment and has a noise level of mostly low to moderate. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position is primarily indoors, consistent with a standard office position and has a noise level of mostly low to moderate.

The incumbent is required to stand, walk; sit; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; talk and hear.

The workload may require the incumbent to sit for extended periods of time. The incumbent must be able to read, do simple math calculations and withstand moderate amounts of stress.

The incumbent must occasionally lift and/or move up to 25 lbs.

Specific vision abilities required by the job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.

Equal Employment Opportunity Policy:

The company is an equal opportunity employer.

The company shall not discriminate against any employee or applicant because of race, color, religion, creed, sex, sexual orientation, gender, or gender identity (except where gender is a bona fide occupational qualification), national origin, age, disability, military/veteran status, marital status, genetic information, or any other factor protected by law.

We are committed to equal employment opportunity in all decisions related to employment, promotion, wages, benefits and all other privileges, terms, and conditions of employment.

The company is dedicated to seeking all qualified applicants. If you require accommodation to navigate or to apply for a position on our website, please contact Heaven Wood via e-mail at heaven.wood@koniag.com or by calling 555-555-5555 to request accommodation.

Koniag Government Services (KGS) is an Alaska Native Owned corporation supporting the values and traditions of our native communities through an agile employee and corporate culture that delivers Enterprise Solutions, Professional Services and Operational Management to Federal Government Agencies.

As a wholly owned subsidiary of Koniag, we apply our proven commercial solutions to a deep knowledge of Defense and Civilian missions to provide forward leaning technical, professional, and operational solutions.

KGS enables successful mission outcomes for our customers through solution-oriented business partnerships and a commitment to exceptional service delivery.

We ensure long-term success with a continuous improvement approach while balancing the collective interests of our customers, employees, and native communities.

For more information, please visit https://www.koniag.com

Equal Opportunity Employer/Veterans/Disabled. Shareholder Preference in accordance with Public Law 88-352