Help Desk Support Specialist

24 hours ago


Arlington, Virginia, United States DMI Mobile Enterprise Solutions Full time

DMI Mobile Enterprise Solutions is seeking a skilled Help Desk Analyst to join our team in Arlington, VA.

Key Responsibilities:

We are looking for a highly motivated and detail-oriented individual to provide exceptional customer service and technical support to our clients.

Key Duties and Responsibilities:

  • Provide Tier I-II technical support to clients via phone, email, and chat
  • Resolve technical issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Document and track technical issues and resolutions
  • Stay up-to-date with the latest technology trends and advancements

Requirements:

To be successful in this role, you will need excellent communication and problem-solving skills, as well as the ability to work in a fast-paced environment.

What We Offer:

DMI Mobile Enterprise Solutions offers a competitive salary and benefits package, as well as opportunities for professional growth and development.



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