Customer Service Representative

4 days ago


Hawthorne, New York, United States Sun Pharmaceutical Industries, Inc. Full time
Job Summary

As a Customer Service Representative for Sun Pharmaceutical Industries, Inc., you will play a vital role in ensuring exceptional customer service and support to our clients in the pharmaceutical industry. This position requires strong communication and problem-solving skills, as well as the ability to work effectively in a fast-paced environment.

Key Responsibilities
  1. Customer Interaction: Establish and maintain strong relationships with customers, responding to their inquiries and resolving any issues in a timely and professional manner.
  2. Order Management: Review and analyze customer orders, ensuring accuracy and timely shipment to avoid service level penalties and customer out-of-stock situations.
  3. Backorder Management: Manage backorders for all accounts, including weekly backorder reports and expedited shipments as necessary to avoid failure to supply penalties.
  4. Service Level Management: Review and analyze customer scorecards and service levels monthly, identifying and resolving any issues that may be negatively affecting our service levels and avoiding penalties.
  5. Collaboration: Liaise between customers and internal teams, including Accounts Receivable and Pricing and Contracts, to resolve pricing and deduction-related issues.
  6. Logistics and Inventory Management: Interact daily with logistics and warehouse teams regarding customer orders and inventory levels.
  7. Reporting and Analysis: Monitor sales and create sales reports using SAP to identify trends and support field sales customer visits.
  8. Customer Portal Management: Navigate customer website portals for sales, scorecards, and deduction issues.
  9. Regulatory and Quality Assurance: Work with Regulatory and Quality Assurance teams to ensure customer requirements are met.
Requirements
  1. Education: College degree preferred.
  2. Experience: A minimum of one to two years of customer service experience in a non-call center environment, preferably in the pharmaceutical or chemical industry.
  3. Skills: Excellent verbal and written communication skills, detail-oriented with good time management skills, strong computer skills including Excel and SAP experience.
  4. Attitude: Positive customer service attitude with a pleasant and professional phone manner.
Working Conditions

Forty-hour standard workweek with occasional overtime, as required.



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