Service Operations Leader
2 weeks ago
Company: Aptive Environmental
Location: White Plains, NY area
Overview:
Join our vibrant team at Aptive Environmental as a Service Operations Leader. This full-time role offers a competitive annual salary ranging from $70,000 to $80,000, along with a comprehensive benefits package that includes performance incentives, a company vehicle, a gas card, a mobile phone, and more. In this position, you will oversee customer and employee satisfaction, streamline operational processes, and manage team dynamics. Collaborate with regional leaders and training personnel to ensure exceptional service delivery and support the company's expansion.
What We Provide:
- Competitive annual salary of $70,000-$80,000/YR
- Performance-based bonuses
- Company vehicle provided
- Company gas card provided
- Company mobile phone
- Group Health, Dental, and Vision plans
- Pet insurance, Life insurance, and Employee Assistance Program benefits
- 401K with employer matching
- Paid holidays and time off
- Opportunities for career advancement
- Dynamic and engaging company culture and more
- Enhancing customer and employee retention
- Maximizing operational efficiencies
- Overseeing inventory and fleet management
- Partnering with recruitment to ensure appropriate staffing
- Managing payroll processes
- Establishing clear objectives and expectations for the team
- Collaborating with regional managers for growth initiatives
- Implementing improvement strategies
- Ensuring optimal operational performance
- Meeting key performance indicators (KPIs)
- Developing and mentoring team members
- Analyzing performance metrics
- Delivering outstanding customer service
- 3+ years of experience in management or a related field
- Bachelor's degree in business, marketing, finance, or a related discipline
- General understanding of Profit and Loss statements
- Valid US driver's license for at least 4 years
- Clean driving record
- Ability to pass drug tests and background checks
- Must obtain and maintain necessary licenses/certifications
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