Parts Service Excellence Coordinator

2 weeks ago

Largo, Florida, United States Johnson Controls Full time
Discover your potential with Johnson Controls

As a global frontrunner in intelligent, healthy, and sustainable building solutions, our aim is to transform building performance to benefit individuals, environments, and the planet. Become part of our successful team and contribute to a promising future. With our vast presence across diverse sectors globally, our teams are strategically positioned to support and empower you. You will have the chance to enhance your skills through impactful projects and educational opportunities. We are committed to providing our employees with an experience that prioritizes their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and flourish in a culture that appreciates your insights and contributions.

Your next remarkable opportunity is just a few clicks away

What we offer:
  • Competitive Compensation
  • Paid time off, holidays, and sick leave.
  • Comprehensive benefits package, including 401K, medical, dental, and vision coverage - available from day one.
  • Extensive training and development opportunities, supported by our exceptional internal resources.
  • Supportive and collaborative team environment.
  • Commitment to safety through our Zero Harm policy.
  • Employee discount programs.
Your responsibilities:

Deliver advanced customer service support by obtaining, analyzing, and verifying the accuracy of domestic and international order details promptly. Initiate and/or implement corrective measures as necessary to ensure exceptional service standards and high customer satisfaction levels are maintained. Prepare customer service summary reports. Proactively nurture relationships with key clients and regional sales teams. Act as the primary contact for the Customer Service Manager.

Your approach:
  • Handle all customer service functions including order processing, order expediting for domestic and international orders, proof of delivery, invoice adjustments, and warranty claims.
  • Respond to customer inquiries via calls and emails, requiring in-depth knowledge of products, availability, and the ordering process. Coordinate activities and relay information between customers, factories, and sales teams to ensure satisfaction.
  • Assist customers by providing optimal solutions; effectively utilizing all available resources and tools for account selection, product identification, order placement, order management, and pricing discrepancies.
  • Actively engage in company initiatives, proactively identifying workflow inefficiencies, offering suggestions to enhance processes, and collaborating with management to implement improvements.
  • Create and maintain Standard Work Documentation for internal processes.
  • Take responsibility for personal development, committing to learning and growth through feedback, coaching, and an individual development plan.
  • Investigate unusual requests to find alternative solutions to complex customer issues. Provide customers with detailed options and expedite requests to meet requirements.
  • Guide peers through process and cultural changes.
  • Establish and maintain effective working relationships with internal departments to ensure consistent service delivery.
  • Audit activity reports, identifying, researching, and resolving individual issues.
  • Recommend exceptions to procedures based on customer needs and related responses regarding order priority, credits, and billing.
  • Collaborate with other internal/external resources as needed to meet customer demands and seize opportunities.
  • Work effectively with others in a team-oriented environment to achieve organizational goals and resolve issues.
  • Assist in team cross-training responsibilities.
What we seek:
  • Bachelor's degree
  • 8-10 years of customer service and sales experience
  • 3-5 years of International Shipping Support/Documentation experience
  • HVAC Industry experience
  • Excellent organizational and time management skills.
  • Self-motivated with demonstrated ability to work independently and exercise sound judgment
  • Strong customer service orientation and meticulous attention to detail
  • Good analytical, problem-solving, and troubleshooting abilities
  • Advanced PC proficiency
  • Exceptional written and verbal communication skills, with the ability to convey information effectively.
  • Aware of personal strengths and weaknesses, open to developmental feedback, and accountable for personal growth
  • Polished de-escalation skills
  • Professional demeanor in appearance, attitude, and actions
At Johnson Controls, our employees are valued members of the family. They are dedicated, skilled, and passionate individuals who contribute to the success and growth of our organization. We prioritize creating a positive and inclusive work environment that fosters collaboration, innovation, and personal development. Our employees are encouraged to express their ideas and opinions, knowing they will be heard and valued. We believe in investing in our employees' well-being, offering competitive salaries, comprehensive benefits packages, and opportunities for career advancement. With a strong emphasis on safety and a commitment to sustainability, Johnson Controls employees play a vital role in shaping a smarter, healthier, and more sustainable future for buildings and communities worldwide.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability, or any other characteristic protected by law.

  • Service Coordinator

    5 days ago

    Largo, Florida, United States Accurate Electronics Inc Full time

    Job SummaryWe are seeking a highly skilled Service Coordinator to join our team at Accurate Electronics Inc. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients by resolving technical issues, answering product and service inquiries, and ensuring customer satisfaction.Key...

  • Patient Services Coordinator

    2 weeks ago

    Largo, Florida, United States MyCare Medical Group Full time

    Position OverviewAbout the Company: MyCare Medical Group is looking for a Patient Services Coordinator to become a vital part of our team. The successful candidate will play a key role in greeting patients and visitors, assisting them in navigating our facilities, and providing essential information regarding our offerings.Key Responsibilities:Effectively...

  • Healthcare Service Coordinator

    2 weeks ago

    Largo, Florida, United States BayCare Health System Full time

    Company Overview:At BayCare Health System, we take pride in being a leading employer in the Tampa Bay region. Our extensive network includes 16 community hospitals, a long-term acute care facility, home health services, outpatient centers, and a vast number of healthcare professionals.With a dedicated team of over 30,000 members, we foster a progressive...

  • Mission Services Coordinator

    2 weeks ago

    Largo, Florida, United States SPCA Tampa Bay Florida Inc. Full time

    Job OverviewBenefits:401(k) matchingDental insurancePaid time offTuition assistanceVision insuranceWellness resourcesThis role is essential in enhancing departmental efficiency by serving as the bridge between various teams, staff members, and external partners. The individual in this position will be tasked with maintaining an orderly office environment,...

  • Client Relations Coordinator

    2 weeks ago

    Largo, Florida, United States Staffing Full time

    Position OverviewJob Title: Client Relations CoordinatorRole Summary:The Client Relations Coordinator will serve as a vital link between our organization and our valued customers, ensuring their inquiries and concerns are addressed promptly and effectively.Key Responsibilities:Manage and resolve customer inquiries related to orders, products, and service...

  • Patient Care Coordinator

    5 days ago

    Largo, Florida, United States Great Expressions Dental Centers Full time

    About the RoleWe are seeking a highly skilled and organized Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will be the first point of contact for patients visiting or calling our dental office. Your primary responsibility will be to provide exceptional customer service by greeting patients,...

  • Patient Care Coordinator

    23 hours ago

    Largo, Florida, United States Great Expressions Dental Centers Full time

    About the RoleWe are seeking a highly skilled and organized Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a key member of our front office staff, you will be responsible for providing exceptional patient care and ensuring a smooth and efficient experience for our patients.Key ResponsibilitiesProvide Warm and Friendly...

  • Landscape Operations Coordinator

    1 week ago

    Largo, Florida, United States Wilcox Nursery LLC Full time

    Join the Team at Wilcox Nursery LLCWe are seeking a passionate and detail-oriented individual to fill the position of Landscape Operations Coordinator. This role demands exceptional communication and organizational abilities to deliver outstanding service to prospective clients. The Landscape Operations Coordinator will oversee the management of landscape...

  • Dental Office Coordinator

    5 days ago

    Largo, Florida, United States Great Expressions Dental Centers Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Patient Care Coordinator to join our team at Great Expressions Dental Centers. As a Patient Care Coordinator, you will be the first point of contact for patients and will play a vital role in ensuring the smooth operation of our dental practice.Key ResponsibilitiesProvide Exceptional Customer...

  • Landscape Operations Coordinator

    2 days ago

    Largo, Florida, United States Wilcox Nursery LLC Full time

    Job OverviewWe are seeking a highly skilled and detail-oriented individual to fill the role of Landscape Administrator at Wilcox Nursery LLC. As a key member of our team, you will be responsible for providing exceptional customer service, coordinating landscape orders, and ensuring the timely completion of projects.Key ResponsibilitiesProvide friendly and...

  • Purchasing Coordinator

    2 days ago

    Largo, Florida, United States Adecco Full time

    Job OverviewAdecco is seeking a skilled Purchasing Coordinator to join our team in a leading medical device manufacturer in the United States. This role will involve coordinating the procurement process, ensuring timely and cost-effective delivery of goods and services.Key ResponsibilitiesProcurement Management: Develop and implement procurement strategies...

  • Client Relations Coordinator

    2 weeks ago

    Largo, Florida, United States Econologics Financial Advisors Full time

    Position OverviewEconologics Financial Advisors - Client Relations CoordinatorWe are looking for a committed Client Relations Coordinator to become a part of our dynamic team. In this role, you will engage with prospective clients to help broaden our clientele through effective appointment scheduling, follow-up communications, and providing essential...

  • Administrative Coordinator

    2 days ago

    Largo, Florida, United States BCH Mechanical Full time

    We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at BCH Mechanical. As an Administrative Assistant, you will play a critical role in ensuring the efficient operation of our office.Key Responsibilities:Provide administrative support to ensure the smooth operation of the officeAnswer and screen incoming phone...

  • Medical Reception Coordinator

    7 days ago

    Largo, Florida, United States ClareMedica Health Partners Full time

    Job Type: Full-time Position Overview: Role: Front Desk CoordinatorDepartment: Medical ServicesClassification: Full-time, Non-ExemptAt ClareMedica Health Partners, we strive for excellence in all that we do. Our mission is to improve the quality of life for seniors in the communities we serve. Our team consists of dedicated professionals who are committed to...

  • Logistics Coordinator

    2 days ago

    Largo, Florida, United States AllStaff Full time

    Job Summary:We are seeking a highly organized and detail-oriented Logistics Coordinator to join our team at AllStaff. As a key member of our operations team, you will be responsible for ensuring the timely and accurate shipment of orders to our customers.Key Responsibilities:Utilize our computerized system to process and ship orders in a timely and efficient...

  • Store Manager

    2 days ago

    Largo, Florida, United States Tire Choice Auto Service Centers Full time

    Job SummaryThe Store Manager position at Tire Choice Auto Service Centers is a key leadership role that requires a strong focus on delivering exceptional customer experiences and driving sales growth. As a Store Manager, you will be responsible for leading a team of sales and technical professionals to achieve sales goals, provide excellent customer service,...

  • Project Coordinator

    2 days ago

    Largo, Florida, United States JMI Windows & Doors Full time

    Job DescriptionOur Operations Coordinator is responsible for facilitating communication between customers and various departments within our company. Key responsibilities include obtaining necessary permits, scheduling installations, and conducting regular customer calls. A college degree is not required, but it is a plus. Strong organizational and memory...

  • Clinical Nurse Coordinator

    2 days ago

    Largo, Florida, United States HCA Florida Largo Hospital Full time

    Job SummaryThe Clinical Nurse Coordinator (CNC) plays a vital role in ensuring the delivery of high-quality, patient-centered care in the Transplant and Oncology department. As a key member of the healthcare team, the CNC is responsible for coordinating patient care, collaborating with multidisciplinary teams, and promoting a culture of excellence and...

  • Membership Engagement Coordinator

    7 days ago

    Largo, Florida, United States UFC GYM Largo Full time

    Position OverviewThe Membership Engagement Coordinator will embody the UFC GYM ethos by delivering a friendly, informative, and enjoyable experience for all members and visitors during their time at the facility. This role is pivotal in attracting prospective members to the gym while providing exceptional customer service to existing members. Success in this...

  • Referral Coordinator

    1 month ago

    Largo, Florida, United States ChenMed Full time

    We're unique. You should be, too.We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy?We're different than most primary care providers. We're rapidly expanding and we need great people to join...