Customer Service Representative
4 days ago
Armstrong Group is a family-owned and operated collection of diverse companies, with a rich history dating back to 1946. Our organization encompasses multiple industries and employs over 2,400 individuals nationwide.
Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for resolving customer issues, providing exceptional service, and driving sales growth.
Key Responsibilities- Resolve customer complaints and issues in a timely and professional manner
- Provide accurate and up-to-date information to customers regarding products and services
- Enter order information accurately and efficiently
- Help achieve sales and upgrade goals by consulting with customers on available products and services
- Perform daily cash drawer reconciliation
- Use provided training materials and job aids to quickly and accurately resolve customer issues
- Create and maintain customer files, including confidential information
- Present a quality presentation of company products and services
- Assist in achieving all system, team, and individual customer service goals and standards
- Perform other assigned duties and administrative tasks as needed
- 1-2 years of customer service experience preferred
- Excellent interpersonal and organizational skills, with the ability to handle multiple conflicting priorities
- Demonstrated ability to solve complex problems and make sound judgments and ethical decisions
- Proven ability to develop through coaching and counseling
- Excellent written, oral, and interpersonal communications skills
- Regular, punctual, and consistent attendance
- High school diploma or equivalent; advanced degrees or certifications preferred
- Excellent PC and computer applications skills
- Competitive pay with annual increases
- Benefit eligibility on your first day, with low employee premiums
- Free company services, including internet, video, and telephone
- Discounted services from our affiliate companies
- Access to career developmental resources
- Generous paid time off and holidays
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