Customer Service Representative

4 days ago


Bel Air, Maryland, United States Armstrong Group Full time
About Armstrong Group

Armstrong Group is a family-owned and operated collection of diverse companies, with a rich history dating back to 1946. Our organization encompasses multiple industries and employs over 2,400 individuals nationwide.

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for resolving customer issues, providing exceptional service, and driving sales growth.

Key Responsibilities
  • Resolve customer complaints and issues in a timely and professional manner
  • Provide accurate and up-to-date information to customers regarding products and services
  • Enter order information accurately and efficiently
  • Help achieve sales and upgrade goals by consulting with customers on available products and services
  • Perform daily cash drawer reconciliation
  • Use provided training materials and job aids to quickly and accurately resolve customer issues
  • Create and maintain customer files, including confidential information
  • Present a quality presentation of company products and services
  • Assist in achieving all system, team, and individual customer service goals and standards
  • Perform other assigned duties and administrative tasks as needed
Requirements
  • 1-2 years of customer service experience preferred
  • Excellent interpersonal and organizational skills, with the ability to handle multiple conflicting priorities
  • Demonstrated ability to solve complex problems and make sound judgments and ethical decisions
  • Proven ability to develop through coaching and counseling
  • Excellent written, oral, and interpersonal communications skills
  • Regular, punctual, and consistent attendance
  • High school diploma or equivalent; advanced degrees or certifications preferred
  • Excellent PC and computer applications skills
What We Offer
  • Competitive pay with annual increases
  • Benefit eligibility on your first day, with low employee premiums
  • Free company services, including internet, video, and telephone
  • Discounted services from our affiliate companies
  • Access to career developmental resources
  • Generous paid time off and holidays


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