Service Coordination Specialist

1 week ago


Bel Air, Maryland, United States Supreme Service Today Full time

About Supreme Service Today

Supreme Service Today is a reputable, family-owned HVAC and plumbing business that has been delivering exceptional customer service and high-quality workmanship since its inception. Our team consists of highly trained and experienced technicians dedicated to providing installation, repair, and maintenance services for all major brands of heating, cooling, and geothermal systems. We are proud to have received numerous accolades, including the BBB A+ accreditation and Angie's List 'Super Service Award'.

Position Overview

We are currently seeking a full-time Service Dispatcher to facilitate communication between our service technicians and customers. This role is essential in ensuring that our clients receive timely and effective service. If you are enthusiastic about contributing to a supportive and community-focused environment, this position may be the right fit for you.

Key Responsibilities

  • Manage daily scheduling to optimize technician assignments based on skill sets and availability.
  • Assess customer needs and ensure that service calls are handled efficiently.
  • Monitor service performance to meet revenue targets.
  • Conduct follow-up communications with customers post-service to ensure satisfaction.

Qualifications

  • High school diploma or equivalent.
  • Basic computer proficiency.
  • Willingness to participate in an on-call rotation.
  • Strong customer service orientation.

While prior dispatch experience is advantageous, it is not mandatory. Candidates with backgrounds in HVAC or plumbing are encouraged to apply. Ideal candidates will possess excellent communication skills, time management abilities, and the capacity to prioritize multiple tasks effectively.

Work Environment

This position typically involves a full-time schedule, with the flexibility to participate in an on-call rotation during peak service periods.

If you are looking for a rewarding role that allows you to make a positive impact in your community, we encourage you to consider this opportunity.



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