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Customer Service Representative
2 months ago
Job Summary:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Matt Gardner - State Farm Agent. As a key member of our team, you will be responsible for establishing and maintaining strong relationships with our customers, identifying their needs, and providing them with tailored solutions to meet their insurance and financial service needs.
Key Responsibilities:
- Customer Relationship Building: Establish and maintain strong relationships with our customers, understanding their needs and preferences, and providing them with exceptional customer service.
- Needs-Based Selling: Use a customer-focused, needs-based review process to educate customers about insurance options and provide them with tailored solutions to meet their needs.
- Lead Generation and Appointment Scheduling: Develop leads, schedule appointments, and identify customer needs to market appropriate products and services.
Benefits:
- Competitive Hourly Pay and Commission/Bonus Structure: Earn a competitive hourly pay plus commission/bonus for meeting sales targets and providing exceptional customer service.
- Simple IRA and Health Benefits: Enjoy a Simple IRA and health benefits to support your financial well-being.
- Paid Time Off and Flexible Hours: Take advantage of paid time off and flexible hours to maintain a healthy work-life balance.
- Growth Opportunities and License Reimbursement: Develop your skills and knowledge with opportunities for advancement within our agency and receive reimbursement for licensing requirements.
Requirements:
- Marketing and Sales Skills: Demonstrate an interest in marketing products and services based on customer needs and a proven track record of sales success.
- Excellent Communication and Interpersonal Skills: Possess excellent written, verbal, and listening communication skills, with the ability to build strong relationships with customers and colleagues.
- People-Oriented and Detail-Oriented: Be a people-oriented individual with a keen eye for detail, able to multitask and prioritize tasks effectively.
- Proactive Problem-Solving and Teamwork: Demonstrate a proactive approach to problem-solving and a willingness to work collaboratively as part of a team.
About Our Agency:
- Our Office: Our office is located in a convenient location, open 9AM to 5PM, Monday to Friday.
- Our Team: We are a growth-oriented agency with a team of highly motivated individuals who work hard to reach our goals together and have fun while doing it
