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Service BDC Representative
2 months ago
At Bob Bell Chevrolet of Bel Air, we are seeking a highly motivated and customer-focused Service BDC Representative to join our team. As a key member of our service department, you will play a vital role in ensuring exceptional customer experiences and driving business growth.
Key Responsibilities- Phone Appointment Handling
Respond to customer inquiries, schedule appointments, and provide timely updates on service status.
- Internet Lead Management
Work with online leads to set appointments for service, ensuring seamless communication and a smooth customer experience.
- Message and Inquiry Coordination
Deliver messages and inquiries to relevant service personnel and departments in a timely and efficient manner.
- Customer Communication
Engage with customers to address their concerns, provide solutions, and ensure their satisfaction.
- Rental Coordination
Arrange for rental vehicles for customers while their vehicles are in service, ensuring minimal disruption to their daily lives.
Requirements- Excellent Communication Skills
Develop strong relationships with customers, colleagues, and vendors through effective verbal and written communication.
- Self-Motivation and Drive
Take ownership of tasks, meet deadlines, and strive for excellence in all aspects of the job.
- Technical Proficiency
Proficient in Microsoft Office applications, including Word, Excel, and Outlook.
- Organizational Skills
Manage multiple tasks, prioritize responsibilities, and maintain a high level of productivity.
Benefits- Competitive Compensation and Benefits Package
Enjoy a comprehensive benefits package, including medical, dental, and vision coverage, as well as a 401(k) plan and disability insurance.
- Opportunities for Career Growth
Develop your skills and advance your career in a dynamic and supportive work environment.
- Employee Recognition and Rewards
Recognized and rewarded for your contributions and achievements, fostering a positive and motivated team culture.
- Employee Discounts and Perks
Enjoy exclusive discounts and perks, including employee car purchase programs and wellness initiatives.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
