Customer Care Specialist

6 days ago


Bel Air, Maryland, United States Bob Bell Chevrolet of Bel Air Full time
Job Overview

At Bob Bell Chevrolet of Bel Air, we are seeking a highly motivated and customer-focused Service BDC Representative to join our team. As a key member of our service department, you will play a critical role in delivering exceptional customer experiences and driving business growth.

Key Responsibilities
  • Phone and Internet Lead Management

Handle all phone appointments and work with internet leads to set appointments for service.

Customer Communication

Deliver inquiries and messages to other service personnel and departments promptly, and communicate directly with customers to address their inquiries and issues.

Rental Coordination

Administer rental coordination for customers while their vehicles are in service.

Requirements
  • Excellent Communication Skills

Good verbal and written communication skills are essential for success in this role.

Self-Motivation and Organizational Skills

Self-motivation and excellent organizational skills are necessary to manage multiple tasks and priorities.

Technical Proficiency

Proficiency with Microsoft Word, Excel, and Outlook is required.

Benefits
  • Competitive Compensation and Benefits

We offer a comprehensive benefits package, including medical and prescription drug plans, health savings account eligibility, wellness program, and more.

Career Advancement Opportunities

We are committed to helping our employees grow and develop their careers.

Equal Opportunity Employer

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.



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