Housekeeping Operations Supervisor
2 weeks ago
Job Overview
The Housekeeping Operations Supervisor is tasked with overseeing and coordinating the housekeeping activities within designated areas. This role includes inspecting guest accommodations to ensure they meet established cleanliness standards, assisting Room Attendants as necessary, and providing essential training. In the absence of the Housekeeping Manager, this position assumes all managerial responsibilities.
Key Responsibilities
Qualifications:
- Minimum of 2 to 3 years of relevant experience in a hotel or similar environment.
- High School diploma or equivalent is mandatory.
- Further education in a related field is advantageous.
- Prior supervisory experience is preferred.
Core Duties:
- Engage with guests and team members in a courteous and service-oriented manner.
- Maintain consistent attendance in line with company standards, adapting to the hotel's scheduling needs.
- Exhibit high standards of personal grooming and appearance, including appropriate uniform and identification.
- Adhere to all company policies and regulations to promote safe and efficient hotel operations.
- Conduct daily inspections of staff performance in assigned areas to ensure compliance with standards and productivity.
- In the absence of the Housekeeping Manager, inspect all VIP rooms and communicate their status to the Front Office.
- Supervise the orderly closing of floors at the end of shifts, ensuring Room Attendants' carts are clean and stocked.
- Ensure timely completion and submission of daily assignment records to the Housekeeping Office.
- Manage key control systems effectively.
- Oversee the performance of all Laundry and Housekeeping staff, holding them accountable for their duties.
- Document instances of poor performance, misconduct, absenteeism, tardiness, and dress code violations.
- Handle lost and found items according to established protocols.
- Familiarize oneself with all company policies and house rules.
- Ensure staff remains attentive, friendly, and helpful to all guests and colleagues.
- Maintain the overall cleanliness and organization of staff areas.
- Utilize communication devices to stay connected with the Front Office and Engineering throughout shifts.
- Assign daily tasks to ensure all Room Attendants and House Attendants have clear work assignments.
- Monitor the cleanliness and organization of Room Attendants' carts, linen closets, and common areas.
- Report on the status of out-of-order rooms to the Guest Services Manager daily.
- Initiate and follow up on maintenance requests for repairs and upkeep of hotel facilities.
- Facilitate effective training for Room Attendants.
- Motivate, coach, and counsel staff as needed.
- Collect all keys and assignment sheets at the end of each shift.
- Participate in meetings as required by management.
- Ensure the completion of regular maintenance and cleaning projects on a scheduled basis.
- Monitor the needs of VIP guests and special requests.
- Perform additional duties as assigned by management.
Company Overview
Aimbridge Hospitality is a leader in third-party hotel management, with a diverse portfolio of over 1,550 hotels across 49 states and 22 countries. Our commitment to exceptional service and results drives our associates, who thrive in a culture of excellence.
Benefits
Eligible full-time employees can enjoy a competitive benefits package, including:
- Medical, Dental, and Vision Coverage
- Short-Term and Long-Term Disability Income
- Term Life and AD&D Insurance
- Paid Time Off
- Employee Assistance Program
- 401k Retirement Plan
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