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Housekeeping Operations Manager

2 months ago

Orlando, Florida, United States Crescent Hotels and Resorts Full time

**Job Summary**

Crescent Hotels and Resorts is seeking a highly skilled and experienced Housekeeping Manager to join our team. As a key member of our housekeeping department, you will be responsible for ensuring that all rooms and public areas are cleaned and maintained to the highest standards.

**Key Responsibilities**

  • Train and supervise housekeeping staff to ensure they have the necessary skills and knowledge to perform their duties effectively.
  • Develop and implement housekeeping policies and procedures to ensure compliance with company and brand standards.
  • Conduct regular inspections of rooms and public areas to identify areas for improvement and implement corrective action.
  • Manage the scheduling of housekeeping staff, including contract labor, to meet operational needs within budget.
  • Prepare and distribute job assignments and schedules to housekeeping staff.
  • Monitor and report on housekeeping performance, including room cleanliness and guest satisfaction.
  • Collaborate with other departments, such as front office and maintenance, to ensure seamless operations.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Stay up-to-date with industry trends and best practices in housekeeping and hospitality.

**Requirements**

  • Bachelor's degree in Hospitality Management or related field, or equivalent experience.
  • Minimum 4 years of experience in housekeeping management, preferably in a hotel or resort setting.
  • Proven track record of improving guest satisfaction and loyalty.
  • Excellent leadership and communication skills.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving and analytical skills.

**What We Offer**

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.