Housekeeping Operations Supervisor
2 weeks ago
Job Overview
POSITION SUMMARY
This is an entry-level management role that aids in overseeing the daily functions within Housekeeping, Recreation/Health Club, and Laundry, if applicable. The position collaborates with team members to ensure the cleanliness and upkeep of guest rooms and public areas. Conducts inspections and holds staff accountable for necessary corrective measures. This role also contributes to guest and employee satisfaction while adhering to the operational budget.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 1 year of experience in housekeeping or a related professional field.
- 2-year degree from an accredited institution in Hotel and Restaurant Management, Hospitality, Business Administration, or a related discipline; no prior work experience required.
KEY RESPONSIBILITIES
Supporting Housekeeping Operations and Financial Management
- Assists with all lost and found protocols.
- Receives a list of rooms requiring immediate cleaning and potential check-outs to prepare work assignments.
- Monitors inventory to ensure sufficient supplies are available.
- Communicates guest room status to the Front Desk promptly and efficiently.
- Collaborates effectively with the Engineering department regarding guest room maintenance requirements.
- Understands and adheres to loss prevention policies and procedures.
- Ensures all staff have the necessary supplies, equipment, and uniforms.
- Helps supervise an effective inspection program for all guest rooms and public areas.
- Assists in managing linen inventory and guest supplies, and helps with ordering supplies as needed.
- Assists in supervising Housekeeping and related areas in the absence of the Director of Services or Housekeeping Manager.
- Observes service behaviors of staff and provides constructive feedback; continuously seeks to enhance service performance.
Delivering Outstanding Customer Service
- Addresses guest issues and complaints, seeking supervisor assistance when necessary.
- Participates in reviewing comment cards and guest satisfaction metrics with team members.
- Sets a positive example for guest relations.
Marriott offers a bonus program, comprehensive health care benefits, a 401(k) plan with up to 5% company match, an employee stock purchase plan at a 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.
Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.The compensation and benefits information is provided as of the date of this posting.
Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture.We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
About the Team
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe.
With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels.
In joining Marriott Hotels, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world.
JW believes our associates come first. Because if you're happy, our guests will be happy.JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott.
Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers.
JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being.
Treating guests exceptionally starts with the way we take care of our associates. That's The JW TreatmentTM. In joining JW Marriott, you join a portfolio of brands with Marriott International.Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
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