Manager of Reactive Maintenance Operations

1 week ago

Addison, Texas, United States Home Partners of America Inc Full time
Job Overview

Position Title: Manager of Reactive Maintenance Operations

Department: Dallas Field Office (reports to Dallas RTM Supervisor)

Home Partners of America, a member of the Blackstone portfolio, is dedicated to providing access to high-quality single-family homes for individuals and families across the United States. We offer a variety of leasing options aimed at enhancing housing accessibility and supporting our residents in improving their credit and navigating the homebuying journey.

We take great pride in our initiatives and the positive influence we have on our residents and communities. If you are seeking a chance to develop professionally within a mission-driven organization that fosters a supportive and positive environment, we invite you to consider this opportunity. We seek individuals who are motivated by the chance to expand housing access and assist residents on their path to homeownership.

Our Mission and Values:

"To enrich the lives of the people we serve, one home at a time. Helping more people get into great homes, in the neighborhoods they love."

At Home Partners of America, our mission is inspiring, our business model is innovative, and our resident-focused approach is closely aligned with our core values:

  • Be a Good Neighbor: We are committed to making a lasting, positive impact on the world, treating others with respect, and embracing sustainable practices that benefit everyone we serve.
  • Go the Extra Mile: Our focus is on our residents. We strive for excellence in our work and foster a culture of continuous improvement.
  • Do the Right Thing: We operate with integrity, adhering to the highest ethical standards and ensuring transparency and accountability in all our actions.

Your Responsibilities:

As the Manager of Reactive Maintenance Operations, you will play a crucial role in establishing the company's inaugural team of Maintenance Technicians in the Dallas area. Your leadership, coaching, and mentorship will be vital in attracting and retaining top talent while fostering a team that excels in technical skills and enhances customer satisfaction as the primary point of contact for our residents.

Key Responsibilities:

  • Team Leadership: Recruit, retain, and manage a team of Technicians, ensuring they are well-trained and motivated to handle maintenance tasks efficiently.
  • Work Order Management: Oversee and coordinate responses to maintenance requests, ensuring high-quality workmanship and timely completion.
  • Quality Assurance: Conduct regular inspections of completed work to ensure compliance with company standards and customer expectations.
  • Resource Management: Collaborate with dispatch and optimization teams to allocate resources effectively, maximizing productivity and meeting operational demands.
  • Cross-Functional Collaboration: Work with various teams to share information proactively and achieve optimal business outcomes.

Required Competencies:

  • Leadership Skills: Ability to inspire and mentor a team, fostering a positive work environment.
  • Technical Knowledge: Proficient in home maintenance and renovation, ensuring safety and adequacy of equipment.
  • Organizational Skills: Strong planning and organizational abilities to manage multiple tasks effectively.
  • Problem-Solving Skills: Capacity to assess situations quickly and make informed decisions.
  • Communication Skills: Excellent verbal and written communication for effective coordination with team members and stakeholders.

Performance Indicators:

  • Team Productivity: Evaluate the maintenance team's productivity based on timely completion of work orders.
  • Operational Efficiency: Assess resource utilization and adherence to budget constraints.
  • Resident Satisfaction: Meet or exceed targets for resident satisfaction scores and positive feedback.

Benefits:

Home Partners of America offers competitive healthcare options and access to a 401K plan. Additional benefits include:

  • Competitive Compensation
  • Mental Wellness resources, including programs for pet insurance and adoption assistance.
  • Generous paid time off policy.

EEOC Statement:

Home Partners of America is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. All employment decisions are based on business needs, job requirements, and individual qualifications without regard to protected characteristics.

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