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Regional Operations Manager
2 months ago
POSITION SUMMARY:
WINGSTOP RESTAURANTS, INC.
POSITION OVERVIEW
POSITION TITLE
Regional Operations Manager
LOCATION
REPORTS TO
TEAM
Operations
REPORTS TO TITLE
Director of Corporate Operations
POSITION DESCRIPTION
ð FULL-TIME
ð PART-TIME
______________
WEEKLY HOURS
ð CONTRACTOR
ð INTERN
ð EXEMPT
ð NONEXEMPT
ABOUT US
We are not merely in the wing industry; we are in the business of flavor.
Since our inception in 1994, our mission has been to Serve the World Flavor, and we are just getting started.
In 1997, we opened our first partner-operated Wingstop location, and by 2002, we had served over one billion wings.
Our identity is defined by flavor, making Wingstop one of the fastest-growing brands in the restaurant sector.Our success is primarily attributed to our people and our core values, which we refer to as The Wingstop Way, emphasizing an entrepreneurial spirit, a service-oriented mindset, fun, and authenticity.
We believe that a robust foundation of shared values fosters a culture that is both crave-worthy and talented, positioning our brand for accelerated growth.
Together, we achieve success.YOUR CONTRIBUTION
Your role is vital to Wingstop's success, guiding and overseeing restaurant operations to deliver not only delicious food but also an exceptional experience for our guests.
You will influence restaurant operations, cultivate a team of leaders, achieve sales targets, and exceed profit goals.
Safeguard the brand by enforcing the highest standards of food quality, service, cleanliness, safety, and sanitation, utilizing effective tools and communication to supervise managers and team members within your area.
KEY RESPONSIBILITIES
As a Regional Operations Manager, you will:
Ensure all restaurants adhere to company standards while leading a team of General Managers and team members to foster positive engagement and retention.
Identify and address ongoing operational challenges in restaurants; develop formal action plans to resolve issues and collaborate with field support as necessary.
Maintain operational excellence consistently, partnering with General Managers and team members in your designated area.Ensure outstanding customer service and operational goals consistently exceed standards. (SMG, QSC & Wingyou Education) "Ops Scorecard"
Hold General Managers accountable for executing action plans, tracking progress, and promoting a sense of urgency.
Talent Development:
Implement systems and processes that promote effective hiring, training, retention, and development, including succession planning for General Manager roles, performance evaluations, and monthly feedback focused on their growth.
Ensure that cleanliness, sanitation, safety, and staffing standards are upheld.Review key financial metrics daily. Analyze and monitor essential financial/operational data to derive valuable business insights. Prepare executive presentations and present key trends and results to the Director/VP. Provide financial/operational weekly updates during DM & GM meetings. Ensure restaurants meet operating plans through P/L reviews and quarterly business assessments.
Ensure that all restaurants maintain a theoretical-to-actual COGS variance of less than 1.5%.
Ensure labor standards are adhered to in all restaurants, maintaining scheduled-to-actual labor within a 2% variance from guidelines.
Ensure compliance with local, state, and federal regulations and OSHA guidelines across all restaurants.
ABOUT YOU
HUMBLE:
You recognize that the success of your restaurants hinges on the success of your team members. You can respectfully address issues with supervisors and are willing to seek assistance. You consistently represent the brand and department in a professional manner. You maintain regular attendance and a positive attitude.
HUNGRY:
You understand that there is always room for personal and professional growth. You are a lifelong learner with an insatiable curiosity and a commitment to self-improvement. You take responsibility for your training and that of your team members.
SMART:
You are an ongoing learner with a strong desire to excel. You possess emotional intelligence and can build genuine connections with your team and guests.
SERVICE-
