IT Support Operations Manager
2 weeks ago
LOCATION: Addison and Las Colinas, Texas
POSITION: IT Support Operations Manager
The primary objective of this role is to oversee the IT Support team responsible for the daily management of the Corporate Information Technology systems and infrastructure. This position entails supervising the team that delivers first-level support through the company help desk and provides access assistance for the HR and management teams. This role is crucial in managing computer systems for the organization and offering support to users of these systems, whether they are internal staff or external customers accessing the systems online.
KEY RESPONSIBILITIES:
- Direct the internal IT support team in daily IT operations, equipment procurement & provisioning, user access management, endpoint maintenance, and contributing to the overall enhancement of our Corporate IT framework.
- Oversee new hire onboarding/offboarding processes for IT-managed equipment, software, and access.
- Manage help desk inquiries and support routine maintenance tasks, ensuring compliance with response and resolution SLAs.
- Escalate issues as necessary to the security and/or systems administration teams.
- Monitor and maintain the organization’s corporate computer systems and networks.
- Install and configure computer systems, troubleshoot hardware and software issues, and resolve technical and application problems, either remotely or in person.
- Install, configure, and troubleshoot software VPN connections on end-user devices.
- Oversee the upgrade and patching of corporate computer systems and components in line with our patching policy.
- Manage the inventory of Corporate IT infrastructure, licenses, and the replacement of out-of-warranty equipment.
- Create and update manuals and documentation within our Knowledgebase.
- Establish and monitor key metrics of IT Corporate Infrastructure.
- Provide guidance, mentorship, and professional development opportunities to team members, fostering their growth and success.
- Evaluate the performance of individual IT Support staff.
- 3-5+ years of experience in IT Support.
- Must be present in the office five days a week.
- Advanced knowledge of Windows, Windows Server, and MS365 administration, including SharePoint, Teams, Exchange, Azure Active Directory, and Microsoft Endpoint Manager.
- Experience in establishing and tracking key metrics of IT Corporate Infrastructure.
- Exceptional customer service skills with a problem-solving mindset.
- Ability to manage multiple projects simultaneously while maintaining high customer service standards.
- Proven capability in troubleshooting a wide range of technical issues.
- Task-oriented and organized, with experience managing a ticket queue and the ability to prioritize effectively.
- Team management skills, demonstrating a collaborative and productive approach.
- Strong attention to detail and organizational abilities.
- Positive attitude and willingness to support team initiatives.
- Excellent oral and written communication skills.
- Experience in technical writing for documentation or instructional purposes.
- Hardware and software certifications such as A+ and Microsoft Windows.
-
IT Operations Manager
1 week ago
Addison, Texas, United States Wilson Company Full timeJob OverviewBusiness Unit: CorporateDepartment: CorporateFLSA Status: ExemptReports To: CEOObjective and ScopeThe IT Operations Manager will be responsible for supervising all aspects of IT functions and ensuring that technology protocols, policies, and practices are in alignment with organizational standards. This role includes providing primary technical...
-
Logistics Operations Manager
4 days ago
Addison, Texas, United States ExecRecruitment Full timeJob OverviewExecRecruitment is a global professional services provider and contingency staffing company. Our main objective is to source top talent and support professional growth.We are currently seeking a highly skilled Logistics Manager to join our client's team.Key ResponsibilitiesSupply Chain Optimization: Concentrate on optimizing and managing the flow...
-
Financial Operations Manager
2 weeks ago
Addison, Texas, United States Thomas, Edwards Group Full timeFinancial Operations Manager Thomas, Edwards Group is seeking a Financial Operations Manager to join our expanding team. This hybrid role will focus on the oversight and enhancement of financial processes and systems. The Financial Operations Manager will be responsible for comprehensive transactional accounting, consolidated financial reporting, variance...
-
Regional Operations Manager
2 weeks ago
Addison, Texas, United States Wingstop Full timePOSITION SUMMARY:WINGSTOP RESTAURANTS, INC.POSITION OVERVIEWPOSITION TITLERegional Operations ManagerLOCATIONREPORTS TOTEAMOperationsREPORTS TO TITLEDirector of Corporate OperationsPOSITION DESCRIPTIONð FULL-TIMEð PART-TIME______________WEEKLY HOURSð CONTRACTORð INTERNð EXEMPTð NONEXEMPTABOUT USWe are not merely in the wing industry; we are in the...
-
Financial Operations Manager
6 days ago
Addison, Texas, United States Keller Executive Search Full timeJob SummaryWe are seeking a highly skilled Construction Finance Manager to oversee the financial operations within the construction industry. As a key member of our team, you will be responsible for managing the financial aspects of construction projects, including budgeting, forecasting, and financial reporting.Key ResponsibilitiesFinancial Planning and...
-
Senior Facilities Operations Manager
2 weeks ago
Addison, Texas, United States Capital Senior Living Full timeAbout Capital Senior Living Capital Senior Living is a prominent provider of independent living, assisted living, and memory care communities for older adults. The organization manages numerous communities that offer a welcoming, secure, and affordable environment where residents can cultivate friendships, explore new activities, and receive individualized...
-
Transportation Operations Manager
2 weeks ago
Addison, Texas, United States Colliers Engineering & Design Full timePosition Overview:Colliers Engineering & Design is seeking a Transportation Operations Manager to contribute to the strategic direction and vision of our Bridge and Highway division. This role involves enhancing our Bridge and Highway services for clients, including municipal governments and transportation departments. You will oversee, guide, and manage the...
-
Senior Operations Manager
6 days ago
Addison, Texas, United States Town of Addison Texas Full timeJob Summary:We are seeking a highly skilled and experienced Senior Operations Manager to join our team at the Town of Addison Texas. As a key member of our operations team, you will be responsible for overseeing the day-to-day activities of assigned employees, prioritizing and assigning work, and conducting performance evaluations to ensure staff are...
-
Manager of Reactive Maintenance Operations
1 week ago
Addison, Texas, United States Home Partners of America Inc Full timeJob OverviewPosition Title: Manager of Reactive Maintenance OperationsDepartment: Dallas Field Office (reporting to the Dallas RTM Supervisor)Home Partners of America, a part of the Blackstone portfolio, is dedicated to providing high-quality single-family housing options for individuals and families across the United States. We offer a variety of leasing...
-
Operations Manager
24 hours ago
Addison, Texas, United States Aramark Full timeJob DescriptionThe Operations Manager II is responsible for overseeing day-to-day production activities. This position ensures adherence to company and client policies, procedures, guidelines, and standards, as well as all applicable government, regulatory, and/or accrediting agency standards and codes, for the Refreshments line of business.Key...
-
Operations Manager
6 days ago
Addison, Texas, United States Aramark Full timeJob OverviewThe Operations Manager II is responsible for overseeing day-to-day production activities. This role ensures compliance with company policies, procedures, and standards, as well as applicable government and regulatory requirements.Key ResponsibilitiesImplement and enforce established policies and procedures for food and supply purchasing and...
-
Hotel Operations Manager
2 days ago
Addison, Texas, United States Hyatt House Addison Full timeJob SummaryThe General Manager is responsible for leading the hotel's operations, ensuring exceptional guest experiences, and driving revenue growth. This role requires a seasoned hospitality professional with a strong track record of success in hotel management.Key ResponsibilitiesHotel Operations: Oversee all aspects of hotel operations, including front...
-
IS Operations Specialist I
5 days ago
Addison, Texas, United States Concentra Full timeJob SummaryConcentra is seeking a highly skilled IS Operations Specialist I to join our team. As a key member of our Information Systems team, you will be responsible for monitoring and maintaining the integrity of our data center and network infrastructure.Key ResponsibilitiesMonitor and follow established runbooks to ensure the smooth operation of our data...
-
Manager of Reactive Maintenance Operations
1 week ago
Addison, Texas, United States Home Partners of America Inc Full timeJob OverviewPosition Title: Manager of Reactive Maintenance OperationsDepartment: Dallas Field Office (reports to Dallas RTM Supervisor)Home Partners of America, a member of the Blackstone portfolio, is dedicated to providing access to high-quality single-family homes for individuals and families across the United States. We offer a variety of leasing...
-
Healthcare Operations Manager
5 days ago
Addison, Texas, United States Behavioral Innovations Full timeJob SummaryBehavioral Innovations is seeking a highly skilled Practice Manager to oversee the daily operations of our autism diagnosing practice. This role is responsible for ensuring exceptional patient experiences, optimizing scheduling, and driving financial performance through process improvement.Key ResponsibilitiesLeadership and Team ManagementLead and...
-
Field Operations Manager
2 weeks ago
Addison, Texas, United States Sevan Multi-Site Solutions, Inc. Full timePosition OverviewSevan Multi-Site Solutions, Inc. specializes in delivering comprehensive construction services, program oversight, site evaluations, and design solutions for various sectors including retail, dining, and governmental projects on a global scale. Collaborating with esteemed brands, Sevan ensures exceptional quality and consistency in...
-
Logistics Operations Manager
2 weeks ago
Addison, Texas, United States Lockheed Martin Corporation Full timeJob ID: 672243BR Date posted: Program: HIMARS Overview: Are you looking for a rewarding career in Logistics Management? Do you want to be part of a reputable organization that values tradition while embracing innovation? If the prospect of contributing to advanced defense systems excites you, this opportunity may be for you. Lockheed Martin's Precision Fires...
-
Wellness Center Operations Manager
1 week ago
Addison, Texas, United States beem Light Sauna Full timeAre you passionate about enhancing health and wellness? We are seeking dynamic, enthusiastic, and authentic individuals who are dedicated to promoting well-being to join our team. If you are eager to assist others in improving their health and achieving their wellness objectives, then WE WANT TO CONNECT WITH YOU.As the Wellness Center Operations Manager, you...
-
Lead Manager for Maintenance Operations
1 week ago
Addison, Texas, United States Home Partners of America Inc Full timePosition OverviewJob Title: Manager, Reactive Maintenance TechniciansDepartment: Dallas Field Office (reports to Dallas RTM Supervisor)Home Partners of America, a part of the Blackstone portfolio, is dedicated to providing high-quality single-family housing options for individuals and families across the United States. We offer a variety of leasing solutions...
-
Supply Chain Operations Manager
2 weeks ago
Addison, Texas, United States ExecRecruitment Full timeJob OverviewExecRecruitment is a leading global provider of professional services and staffing solutions. Our mission is to connect exceptional talent with opportunities that foster professional development.We are currently seeking a Logistics Manager to oversee and enhance our logistics operations.Position: Logistics ManagerLocation: RemoteContract...