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Collision Center Customer Service Specialist

2 months ago

Jonesboro, Arkansas, United States LANDMARK DCJR OF MORROW Full time
Job Overview

Landmark Dodge Chrysler Jeep is seeking a dedicated Body Shop Customer Service Specialist/Estimator. The ideal candidate will possess a positive demeanor and exceptional customer service skills. Previous experience in an automotive dealership is essential.

Key Responsibilities:

  • Engaging with customers throughout every stage of the repair process
  • Creating accurate repair plans tailored to each vehicle's needs
  • Generating estimates that align with insurance partners and company standards
  • Ensuring a timely workflow before, during, and after vehicle repairs
  • Experience in a Collision Center is advantageous.

Qualifications:

  • Outstanding customer service abilities are required
  • Familiarity with CCC One is beneficial, but training will be provided
  • Understanding of various insurance direct repair protocols
  • Strong multitasking and time-management capabilities, with a focus on prioritizing tasks
  • Excellent written and verbal communication skills
  • Resourceful and proactive in addressing challenges
  • Professional demeanor and appearance
About Landmark Automotive Group

Landmark Automotive Group, Inc., based in Morrow, GA, is a well-established, family-owned automotive organization founded in 1982. We operate multiple franchises dedicated to the sale and servicing of Chrysler, Dodge, Jeep, Ram, and FIAT vehicles, along with two collision repair facilities.

For over 42 years, we have delivered a transparent and customer-focused sales and service experience to countless customers each month. Our commitment to the community is reflected in our support for various non-profit organizations.

As we continue to grow, we are looking for motivated and diverse individuals to advance their careers within Landmark. We provide competitive compensation and benefits, comprehensive training, and opportunities for internal career progression.