Customer Engagement Specialist

2 weeks ago


Arnold, Missouri, United States Arsenal Credit Union Full time

Job Type

Full-time

Description

Arsenal Credit Union, a distinguished financial institution with a strong commitment to member satisfaction, is seeking a dedicated professional for the role of Customer Engagement Specialist. This position is essential in delivering exceptional service to our members through various communication channels and support systems.

Key Responsibilities:

  • Address member inquiries related to financial products, service hours, account details, and transactions.
  • Provide assistance via email, phone, chat, and video support to ensure member needs are met.
  • Guide members in utilizing automated systems, including online banking and mobile applications.
  • Identify and promote additional products and services that may benefit our members.

Required Skills:

  • High School Diploma or equivalent.
  • Two to five years of relevant experience in customer service.
  • Strong problem-solving abilities.
  • Excellent interpersonal and communication skills, both verbal and written.
  • Ability to thrive in a dynamic and fast-paced environment.
  • Proficient in computer applications, including Microsoft Office Suite.

What We Offer:

  • Meaningful Work: Join a mission-driven organization that prioritizes community service and member support.
  • Professional Development: We provide comprehensive training and opportunities for career advancement.

Benefits Include:

  • 401k Retirement Plan with up to 5% company match
  • Paid Time Off
  • 11 Paid Holidays annually
  • Health, Dental, and Vision Insurance options
  • Complimentary Group Term Life Insurance
  • Complimentary AD&D Insurance
  • Complimentary Long/Short-Term Disability

Arsenal Credit Union is an equal opportunity employer.



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