Healthcare Customer Service Representative

2 weeks ago


Arnold, Missouri, United States Compass Health Network Full time

The Patient Engagement Coordinator plays a vital role within the integrated care team, focusing on welcoming patients upon arrival, managing the check-in and check-out processes, verifying personal information, and collecting any necessary co-payments. This position encompasses various types of appointments, including primary care, dental, behavioral health, and specialist visits. The role is dynamic and requires ongoing interaction with both colleagues and patients.

This is a full-time position with benefits, operating Monday through Friday. The candidate will be required to work on-site to assist with patient registration for the Mobile Dental Unit.

Key Responsibilities Include:

  • Primary Duties:
    Welcome patients as they arrive, ensuring adherence to the organization's customer service standards.
    Manage and confirm patient appointments, informing them of any necessary documentation required for their visit (such as co-pays or outstanding balances).
    Perform data entry tasks within Electronic Health Record (EHR) systems.
    Complete financial documentation, ensuring all necessary forms are accurately filled out.
    Verify insurance and demographic details at each visit, updating as needed.
    Collect co-payments when applicable.
    Answer phone calls in a courteous and professional manner.
    Direct calls and messages to the appropriate staff members.
    Monitor the waiting area to ensure timely patient appointments.
    Review the provider's schedule daily for any updates.
    Receive daily reports for pertinent patient information regarding upcoming appointments.
    Balance daily financial transactions and submit collected funds to the Office Supervisor or Regional Office Manager, as required.
    Distribute daily mail.
    Maintain a clean and organized lobby/waiting area.
    Travel to additional clinic locations as necessary.
  • Additional Duties:
    Maintain regular attendance, with flexibility to adjust hours based on clinic needs.
    Uphold strict confidentiality and comply with all HIPAA regulations.
    Conduct oneself in accordance with the employee handbook.
    Attend all required training sessions as mandated by the organization, accrediting bodies, and funding sources.
    Stay informed about any changes or updates related to insurance and communicate these to the Office Supervisor.
    Relay any discovered updates or changes to the Office Supervisor.
    Perform other duties as assigned.


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