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Healthcare Customer Service Representative
2 months ago
The Patient Engagement Coordinator plays a vital role within the integrated care team, ensuring a welcoming environment for patients upon their arrival. This position is responsible for managing the check-in and check-out processes, verifying patient information, and collecting any applicable co-pays. The role encompasses various healthcare services, including primary care, dental, behavioral health, and specialist appointments. It is a dynamic position that requires ongoing interaction with both colleagues and patients.
This is a full-time position eligible for benefits, operating Monday through Friday. Work hours may vary, and the candidate will be required to register patients for mobile healthcare services on-site.
Key Responsibilities Include:
- Primary Duties:
• Welcome patients upon arrival, consistently reflecting the organization's commitment to exceptional customer service.
• Schedule and manage patient appointments, confirming details and informing patients of necessary documentation (such as co-pays and previous balances).
• Perform data entry tasks within electronic health record (EHR) systems.
• Complete financial documentation, ensuring all required forms are accurately filled out.
• Verify insurance and demographic details at each visit, updating records as needed.
• Collect co-pays when applicable.
• Answer phone calls in a courteous and professional manner.
• Direct calls and messages to the appropriate staff members.
• Monitor the waiting area to maintain appointment schedules.
• Review the provider's schedule daily for any updates.
• Receive daily reports for information regarding patients with upcoming appointments.
• Balance daily transactions and submit collected funds to the Office Supervisor or Regional Office Manager, as required.
• Distribute daily mail.
• Ensure the waiting area is tidy and organized.
• Travel to various clinic locations as necessary.
Additional Responsibilities:
• Maintain regular attendance, with flexibility to adjust hours as needed for clinic operations.
• Uphold the highest standards of confidentiality in accordance with HIPAA regulations.
• Adhere to the employee manual and conduct oneself professionally.
• Participate in all required training sessions as mandated by the organization, accreditors, and funding sources.
• Stay informed about updates and changes related to insurance policies and communicate relevant information to the Office Supervisor.
• Report any changes or updates obtained through other channels to the Office Supervisor.
• Perform other duties as assigned.
