Sales and Service Director

4 days ago


Houston, Texas, United States Sephora Full time
Job Overview:

As a Sales and Service Leader at Sephora, you will play a critical role in delivering exceptional client experiences and driving sales growth. You will be responsible for implementing sales and service strategies, supporting and coaching a team of Beauty Advisors, and ensuring compliance with Sephora's standards.

Key Responsibilities:
  • Develop and Implement Sales and Service Strategies: Create and execute sales and service plans that meet Sephora's standards and drive client engagement.
  • Support and Coach Team Members: Provide guidance and coaching to Beauty Advisors to ensure they excel in their roles and deliver exceptional client experiences.
  • Execute Client Service and Sales: Implement Sephora's client service model and sales strategies to drive client loyalty and engagement.
  • Ensure Compliance with Sephora Standards: Maintain a professional environment and ensure compliance with store standards.
  • Monitor Key Performance Indicators: Track and analyze key performance indicators to ensure success and make data-driven decisions.
Requirements:
  • Leadership Experience: Prior leadership experience in retail sales or services is required.
  • Client Service and Teamwork: Passion for client service and teamwork is essential.
  • Communication and Multitasking: Strong communication skills and ability to multitask are necessary.
  • Adaptability and Flexibility: Resilience and adaptability to changing store priorities are required.
  • Availability: Flexible availability to work during peak retail hours is necessary.
  • Reliability: Consistent and reliable attendance is essential.
  • Physical Demands: Ability to lift and carry up to 50 pounds is required.
About Sephora:

Sephora is committed to creating a beauty community where everyone's uniqueness is celebrated, respected, and honored. We offer comprehensive healthcare and wellbeing benefits, and our employees enjoy a range of rewards and benefits. Sephora is an equal opportunity employer and values a diverse and inclusive workplace.

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