Sales Operations Coordinator

2 weeks ago

St Louis, Missouri, United States Lighthouse for the Blind Full time
Job Overview

We are looking for a committed and meticulous Sales Operations Coordinator to become a vital part of our expanding team at Lighthouse for the Blind. The selected candidate will be instrumental in assisting the sales department, managing client accounts, and ensuring efficient sales processes. This position demands exceptional communication abilities, robust organizational skills, and a proactive mindset for addressing challenges.

Key Responsibilities
  • Sales Team Assistance: Provide support to sales representatives by addressing customer inquiries, offering product details, and managing administrative tasks to enhance sales effectiveness across various product categories.
  • Client Relationship Management: Keep customer information current and accurate in the CRM system, ensuring thoroughness and reliability.
  • Order Management: Collaborate with the Customer Service Department to oversee the order lifecycle from initiation to fulfillment, including order entry, tracking, and coordination with logistics and inventory teams.
  • Sales Analysis: Generate and review sales reports to monitor performance, recognize patterns, and deliver insights to the sales team and leadership.
  • Product Expertise: Acquire comprehensive knowledge of our offerings to assist clients and support the sales team effectively.
  • Administrative Duties: Perform general administrative tasks such as organizing meetings, creating sales presentations, managing correspondence, and preparing products for exhibitions.
  • Issue Resolution: Promptly address and resolve customer concerns and complaints, escalating to the sales manager when necessary. Coordinate customer orders with logistics and inventory teams.
  • Cross-Department Collaboration: Work in tandem with other divisions, including marketing, finance, and customer service, to ensure a unified approach to sales support and client satisfaction.
Qualifications

  • Education: Bachelor’s degree in business, marketing, or a related discipline.
  • Experience: At least 1 year of experience in a sales support role or a comparable position.
  • Technical Proficiency: Skilled in Microsoft Office Suite (Word, Excel, PowerPoint) and familiar with CRM software (e.g., Zoho).
  • Communication Skills: Strong verbal and written communication capabilities.
  • Organizational Skills: Excellent organizational and time-management skills with a keen eye for detail.
  • Customer Orientation: Proven ability to manage customer interactions in a professional and effective manner.
  • Problem-Solving Skills: Proactive in identifying challenges and implementing solutions.
  • Team Collaboration: Capacity to work cooperatively in a team-focused environment.

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