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Logistics Operations Coordinator

2 months ago

St Louis, Missouri, United States The Normal Brand Full time
Job Overview

The Normal Brand is seeking a dedicated Operations Assistant to enhance our operational efficiency and customer satisfaction.

Key Responsibilities
  • Coordinate with sales representatives and the logistics team to verify the receipt of new orders and provide updates on order statuses.
  • Oversee the accuracy of new customer setup forms to ensure system integrity.
  • Maintain precise records of orders to facilitate monthly shipping visibility ahead of the shipping timeline.
  • Evaluate incoming production schedules, credit reports, and order statuses.
  • Serve as a primary contact for resolving customer inquiries and issues.
  • Gather and relay feedback from customers and staff to management and executive teams.
  • Collaborate with team leaders, managers, and department heads to understand departmental objectives and requirements.
Qualifications
  • Strong time management, prioritization, and multitasking skills.
  • Exceptional communication and organizational abilities.
  • Self-driven with problem-solving skills and a strong attention to detail.
  • Ability to maintain excellent customer relationships.
  • Proficient computer skills.
  • Willingness to work independently with minimal oversight.
  • Familiarity with Nuorder and Netsuite is advantageous.
Benefits
  • Flexible scheduling and paid time off.
  • Comprehensive health, vision, and dental insurance.
  • 401k retirement plan.
  • A collaborative and engaging work environment.