IT Support Technician

1 week ago


Chesapeake, Virginia, United States Infojini Inc Full time

Position Title: Computer Support Technician

Location: Chesapeake, Virginia

Duration: 12+ months

Shift: Monday – Friday, 4:00 PM – 12:30 AM

Compensation: $20/hour

Key Responsibilities:

  • Manage and operate computer systems along with peripheral devices, ensuring proper configuration, user access, and job sequencing.
  • Provide comprehensive computer services to clients, including the printing of various documents, data file transfers, and inventory management.
  • Diagnose and troubleshoot user or system issues, resolving problems or escalating to specialized support as necessary.
  • Generate regular and special reports for user distribution as requested by clients.
  • Oversee building and data center security, including delivery check-in procedures.
  • Collaborate with users and supervisors to establish operational schedules and procedures.
  • Maintain accurate documentation of processes to ensure up-to-date information.
  • Lead and manage assigned projects and initiatives effectively.
  • Deliver first-level technical support for reported incidents and service requests, adhering to established service level objectives.
  • Assist users and customers with information retrieval, escalating complex or high-priority issues to the appropriate support teams.
  • Perform additional related duties as assigned.

Company: Infojini Consulting



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