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IT Support Technician

2 months ago

Chesapeake, Virginia, United States Infojini Inc Full time

Position Title: Computer Support Technician

Location: Chesapeake, Virginia

Duration: 12+ months

Shift: Monday – Friday, 4:00 PM – 12:30 AM

Compensation: $20/hour

Key Responsibilities:

  • Manage and operate computer systems along with associated peripheral devices, ensuring proper configuration, user access, and job sequencing.
  • Provide essential computer services to clients, including printing of various documents, data file transfers, and maintaining inventory of necessary forms.
  • Diagnose and troubleshoot user or system issues, resolving problems or escalating to specialized support when necessary.
  • Generate periodic or special reports for users as requested by internal and external clients.
  • Oversee building and data center security, including the management of delivery check-ins.
  • Collaborate with users and supervisors to establish operational schedules and procedures.
  • Maintain accurate documentation of processes to ensure up-to-date information.
  • Lead and manage assigned projects and initiatives effectively.
  • Deliver technical support through initial resolution of reported incidents and service requests, adhering to specific service level objectives.
  • Assist users and customers with information retrieval, escalating complex or high-priority issues to the appropriate support teams.
  • Perform additional related duties as required.

Company: Infojini Consulting