MSP Tier 3 Helpdesk Support Specialist
4 weeks ago
Sequentur, a top-rated Managed IT Services (MSP) provider, is looking for a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team. As a trusted advisor to our clients, you will provide remote and onsite technical support, leveraging your expertise in Microsoft Azure, SharePoint, Teams, and Office 365 platforms.
Key Responsibilities:- Provide technical support to clients, resolving hardware and software-related issues utilizing existing education, training, and experience.
- Serve as a trusted advisor to clients, reacting promptly to support requests with rapid resolution.
- Utilize ConnectWise RSM/PSA tool to create and update service tickets, documenting all correspondence, work performed, referenced resources, and resolution procedures.
- Collaborate with the helpdesk on-call team to provide prompt after-hours escalation support to clients.
- 5+ years of proven experience working in a helpdesk environment and client sites providing Tier 3 helpdesk support and escalations.
- Advanced knowledge and troubleshooting skills, with a strong hands-on technical experience across Microsoft Azure, SharePoint, Teams, and Office 365 platforms.
- Excellent initiative, customer service, and communication skills, with the ability to work well and quickly, individually and as a team, to solve client issues.
- Bachelor's degree and/or Microsoft certifications.
- Medical/Dental/Vision Insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
Salary from $65k annually, commensurate with experience.
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