MSP Tier 3 Helpdesk Support Specialist

4 weeks ago


Alexandria, Virginia, United States Sequentur Full time
Sequentur is Seeking a Tier 3 Helpdesk Support Engineer

Sequentur, a top-rated Managed IT Services (MSP) provider, is looking for a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team. As a trusted advisor to our clients, you will provide remote and onsite technical support, leveraging your expertise in Microsoft Azure, SharePoint, Teams, and Office 365 platforms.

Key Responsibilities:
  • Provide technical support to clients, resolving hardware and software-related issues utilizing existing education, training, and experience.
  • Serve as a trusted advisor to clients, reacting promptly to support requests with rapid resolution.
  • Utilize ConnectWise RSM/PSA tool to create and update service tickets, documenting all correspondence, work performed, referenced resources, and resolution procedures.
  • Collaborate with the helpdesk on-call team to provide prompt after-hours escalation support to clients.
Requirements:
  • 5+ years of proven experience working in a helpdesk environment and client sites providing Tier 3 helpdesk support and escalations.
  • Advanced knowledge and troubleshooting skills, with a strong hands-on technical experience across Microsoft Azure, SharePoint, Teams, and Office 365 platforms.
  • Excellent initiative, customer service, and communication skills, with the ability to work well and quickly, individually and as a team, to solve client issues.
  • Bachelor's degree and/or Microsoft certifications.
Benefits:
  • Medical/Dental/Vision Insurance
  • Life insurance
  • Paid time off (PTO)
  • Retirement plan

Salary from $65k annually, commensurate with experience.



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