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Desktop Support Specialist

1 month ago

Alexandria, Virginia, United States ARA Full time

**Job Summary**

We are seeking a skilled Desktop Support Specialist to join our team at ARA. As a Desktop Support Specialist, you will be responsible for providing technical assistance to end users on a variety of issues, including desktop support and technical assistance.

Key Responsibilities:

  • Provide desktop support and technical assistance to end users on a variety of issues.
  • Manage and support a small Windows server environment.
  • Set up and maintain user accounts and computers.
  • Manage file, print, and license servers.
  • Administer data backups.
  • Apply security patches and updates in a timely manner.
  • Document and maintain IT related procedures.
  • Maintain inventory and licensing records for hardware and software acquisitions.

Requirements:

  • High School Diploma or equivalent.
  • 1-3 years of experience supporting desktops/laptops and servers; specifically, with systems running Windows 10, Server 2016+ on a Windows network, including printers and other peripherals.
  • Experience supporting an array of applications on Windows operating systems including, Microsoft Office, SharePoint, email, VPN clients, firewalls, disk encryption, and antivirus software.
  • Experience troubleshooting and repairing hardware and network problems in virtual and physical environments.
  • Ability to obtain a security clearance, which includes US citizenship.

Preferred Qualifications:

  • Experience with Windows Server 2016 and above.
  • Experience with Microsoft 365 office applications.
  • Experience with Avamar.
  • Experience with Veeam backup software.
  • Knowledge of Cisco VoIP phone administration.
  • MCSE, A+, Net+, Security+ certifications.
  • Antivirus and WSUS.
  • Bachelor's degree in MIS, CS, or other IT-related field.
  • DoD experience.
  • Understanding of IT security best practices.
  • Secret Security Clearance - Active or Inactive.

ARA is an employee-owned international research and engineering company recognized for providing technically superior solutions to complex and challenging problems in the physical sciences.

We are an equal opportunity employer/protected veterans/individuals with disabilities.