Help Desk Engineer for MSP
4 weeks ago
Sequentur, a top-rated Managed IT Services provider, is seeking a skilled Help Desk Engineer to join our Help Desk Services team.
The ideal candidate will have 3+ years of experience working in a helpdesk environment, providing Tier 2 support and escalations to clients.
Key responsibilities include:
- Providing remote and onsite technical support to clients
- Serving as a trusted advisor to clients and reacting promptly to support requests
- Resolving hardware and software-related issues using existing education, training, and experience
- Escalating support requests to local team and/or service board as needed
Technical skills preferred include:
- Windows Administration and troubleshooting
- Basic scripting skills
- O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect
- Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V
- Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice
Benefits include:
- Medical/Dental/Vision Insurance
- Life insurance
- Paid time off (PTO)
- Retirement plan
- Salary from $65k annually, commensurate with experience
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