Help Desk Engineer for MSP

4 weeks ago


Alexandria, Virginia, United States Sequentur Full time

Sequentur, a top-rated Managed IT Services provider, is seeking a skilled Help Desk Engineer to join our Help Desk Services team.

The ideal candidate will have 3+ years of experience working in a helpdesk environment, providing Tier 2 support and escalations to clients.

Key responsibilities include:

  • Providing remote and onsite technical support to clients
  • Serving as a trusted advisor to clients and reacting promptly to support requests
  • Resolving hardware and software-related issues using existing education, training, and experience
  • Escalating support requests to local team and/or service board as needed

Technical skills preferred include:

  • Windows Administration and troubleshooting
  • Basic scripting skills
  • O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect
  • Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V
  • Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice

Benefits include:

  • Medical/Dental/Vision Insurance
  • Life insurance
  • Paid time off (PTO)
  • Retirement plan
  • Salary from $65k annually, commensurate with experience


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