Technical Support Specialist
3 weeks ago
Job Summary
ASM Research is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities
- Provide Tier 1 technical support for a TS/SCI system
- Respond to customer problems, issues, and requests in a timely and professional manner
- Document and track all incidents, including updates and follow-ups
- Collaborate with sustainment teams to resolve complex technical issues
- Perform data-driven analysis of IT service desk tickets
- Assist with continuous monitoring activities and participate in training and exercises related to incident response and contingency planning
Requirements
- Active TS security clearance and eligibility for SCI and NATO read-on
- Meet DoD requirements for a privileged user on a TS/SCI information system
- Bachelor's degree in a related field or equivalent experience
- Excellent customer service, communication, and problem-solving skills
- Strong technical expertise in Microsoft Windows Operating Systems, Microsoft Office, and network connectivity
What We Offer
ASM Research is committed to providing a supportive and inclusive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.
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