USPTO IT Support System Engineers

4 weeks ago


Alexandria, Virginia, United States MANAGEMENT APPLICATIONS, INC. Full time

Management Applications, Inc. is seeking System Engineers for a long-term contract with the US Patent and Trademark Office (USPTO).

The USPTO conducts its mission by examining patent and trademark applications, issuing patents and registering trademarks, disseminating patent and trademark information to the public, and encouraging a domestic and international climate in which intellectual property can flourish.

The agency is comprised of two major components - the patent organization and the trademark organization. These organizations are supported by business units comprised of engineers, scientists, attorneys, analysts, and computer specialists, with a combined workforce exceeding twelve thousand (12,000) Federal employees and approximately two hundred fifty (250) regional employees.

Personnel must possess excellent communication skills, including the ability to establish a professional rapport with customers, be a good listener, and obtain required information. They must also be able to express knowledge in a clear, simple manner, explain technical matters to non-technical people, and uphold the interests of the USPTO.

Administrative and project management skills are also required. The USPTO uses Microsoft Project Professional for all project management needs and Microsoft SharePoint for documentation version control and repository needs.

Staff should be skilled with these tools to electronically update project plans and upload documents to our EMS.

Key Responsibilities:

  • Assists with the analysis, installation, configuration, problem isolation, and resolution in various information technology fields, including Helpdesk, Server Administration, Network Management, and Desktop Support.
  • Performs techniques in analysis, installation, configuration, problem isolation, and resolution in various information technology fields, including Helpdesk, Server Administration, Network Management, and Desktop Support.
  • Performs advanced techniques in analysis, installation, configuration, problem isolation, and resolution in various information technology fields, including Helpdesk, Server Administration, Network Management, and Desktop Support.
  • Assists in planning and organization both technically and administratively.

Areas of IT Support for the USPTO:

  • Desktop Deployments and Moves
  • Desktop Field Support
  • Warehouse Operations Support
  • Audio Visual Support
  • Technical Writing / Document Development
  • Test & Evaluation Hardware Support
  • Security Operations & Enterprise Monitoring
  • Release Control Branch Support
  • Network Operations & Maintenance
  • Network Cabling
  • Collaboration Services and Support
  • Authorization & Assessment (A&A)
  • Remote Site End User Support
  • Electronic Business Center Support
  • Future Requirements

To be considered for these positions, please submit a clear and concise resume (2 pages max.) as well as your minimum salary requirements. We will NOT consider your application without the REQUIRED minimum salary requirements.



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