Field Tech Support Specialist

4 weeks ago


Alexandria, Virginia, United States NTT DATA Full time

Job Summary:

We are seeking a skilled Field Tech Support Specialist to join our team in Alexandria, Virginia. The successful candidate will be responsible for providing top-notch technical support to our clients, resolving workstation issues, and ensuring seamless operations.

Key Responsibilities:

  • Provide Tier 2 Help Desk Support: Assist customers with workstation issues, including diagnosis, remediation, and application installation/configuration/removal.
  • Escalate Complex Issues: Collaborate with the eBusiness team to resolve complex technical issues and consult with manufacturers as needed.
  • Communicate Effectively: Develop and maintain effective communication skills to ensure seamless collaboration with clients and internal teams.

Requirements:

  • Education and Experience: Bachelor's degree and 3+ years of experience in technical support or a related field.
  • Technical Skills: Proficiency in hardware and application support, incident/request analysis, and effective written and oral communication.
  • Desired Skills: ITIL Service Management, policy analysis, workstation patching/testing, and knowledge management.

About NTT DATA:

NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. We are committed to helping clients innovate, optimize, and transform for long-term success.

NTT DATA is an equal opportunity employer and considers all applicants without regard to race, color, religion, citizenship, national origin, ancestry, age, sex, sexual orientation, gender identity, genetic information, physical or mental disability, veteran or marital status, or any other characteristic protected by law.



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