MSP Technical Support Specialist

3 weeks ago


Alexandria, Virginia, United States Sequentur Full time

Sequentur, a top-rated Managed IT Services provider, is seeking a skilled Tier 3 Helpdesk Support Engineer to join our Help Desk Services team.

The ideal candidate will have 5+ years of experience working in a helpdesk environment, providing Tier 3 support and escalations. They must be comfortable in a fast-paced, multi-client environment with advanced knowledge and troubleshooting skills.

The successful candidate will have strong hands-on technical experience across Microsoft Azure, SharePoint, Teams, and Office 365 platforms, with a keen business sense and exceptional customer service skills. They will be able to work well and quickly, individually and as a team, to solve client issues.

Responsibilities:

The Helpdesk Support Engineer will provide remote and onsite technical support to clients, serving as a trusted advisor and reacting promptly to support requests with rapid resolution.

They will have experience providing technical support within Microsoft Azure, SharePoint, Teams, and Office 365, including desktops and laptops, printers, servers, software, and advanced networking utilizing remote access tools, chat and email support, telephone support, and onsite/field support.

The Helpdesk Support Engineer will resolve hardware and software-related issues utilizing existing education, training, and experience, as well as manufacturer knowledge bases, documented fixes, and other technical articles.

They will properly escalate support requests to local teams and/or service boards that are out of scope or capability.

Requirements:

The Helpdesk Support Engineer must be able to pass a pre-employment drug screen and background check.

Technical Skills:

Windows Administration and troubleshooting, basic scripting skills, O365, Azure, Azure AD, AD, Intune, Autopilot, Multifactor / SAML / OKTA / AD Connect, Windows Server (2008 R2+), Windows 7 and later, Adobe, Firewalls, Backup software, VPN, Hyper-V.

Cisco Routing, Switches, Networking, Cybersecurity, Citrix, SharePoint, and Teams/Teams Voice.

Bachelor's degree and/or Microsoft certifications.

Benefits:

Medical/Dental/Vision Insurance, Life insurance, Paid time off (PTO), Retirement plan, Salary from $65k annually, commensurate with experience.



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