Technical Support Specialist

3 weeks ago


Alexandria, Virginia, United States Advanced Solutions International, Inc. Full time

Technical Support Specialist

WBT Systems is seeking an experienced Technical Support Specialist to provide technical support of TopClass and associated integrations.

About the Role

The successful candidate will be responsible for addressing technical issues raised by clients and partners, proposing solutions, participating in code deployment, and maintaining a strong understanding of TopClass.

Key Responsibilities

  • Resolving tier 2 and 3 technical issues raised by clients and partners.
  • Collaborating with teammates to resolve issues and propose solutions.
  • Participating in roll out of code deploy and intermittent fixes and releases as needed.
  • Maintaining a good working knowledge of TopClass functionality.
  • Delivering timely reproduction, analysis, and solution of technical issues for clients.
  • Following established standards and guidelines to deliver solutions that are of high quality and high value to WBT and its customers.
  • Learning and applying agile software development techniques, methodologies, and processes.
  • Providing technical knowledge to enhance overall product performance, usability, aesthetics, and consistent pattern compliance.

Requirements

  • degree in Computer Science, Information Science or related field, or equivalent experience
  • years of experience in technical support delivery
  • in the following technologies: Java, Spring, Hibernate, SQL Server, IIS, HTML, JavaScript, CSS, XML, AJAX and REST
  • time management and multi-tasking abilities
  • interpersonal and communication (verbal and written) skills
  • ability to collaborate successfully with others in person or remotely.

About WBT Systems

WBT Systems is part of Advanced Solutions Holdings, a global software leader operating for over 30 years in North America, the United Kingdom, Europe, and Australia. We have perfected the employee-first culture with a fun, friendly, and casual work environment. We encourage new ideas, fresh perspectives, and positive attitudes and offer many employee benefits including excellent remuneration, generous annual leave and other employee benefits, and numerous opportunities for professional growth and development.



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