Automotive Service Consultant
1 week ago
The role of an Automotive Service Consultant involves facilitating automotive services and repairs by identifying performance issues and customer requests.
Key Responsibilities- Service Initiation: Initiates automotive services by understanding performance issues and requested services.
- Warranty Verification: Confirms warranty and service contract coverage, prepares estimates, drafts repair orders, and maintains customer relationships and records.
- Problem Assessment: Identifies automotive issues by attentively listening to customer descriptions, clarifying concerns, conducting inspections, performing test drives, reviewing vehicle maintenance records, and analyzing service schedules.
- Estimate Development: Prepares estimates by calculating costs for materials, supplies, and labor.
- Payment Calculation: Determines customer payment amounts, including deductibles.
- Repair Order Preparation: Drafts repair orders by detailing symptoms, identified problems, and necessary repairs and services.
- Approval Management: Secures customer approval signatures and inputs repair orders into the service database.
- Customer Engagement: Maintains customer relationships by explaining estimates, expected vehicle return times, obtaining approval for estimates, providing contact information, addressing inquiries, and coordinating towing and temporary transportation.
- Record Maintenance: Keeps automotive records updated by documenting issues and planned corrective actions.
- Knowledge Enhancement: Improves job knowledge through educational opportunities and reviewing manufacturer publications.
- Reputation Building: Enhances the organization’s reputation by taking ownership of new and diverse requests and seeking opportunities to add value to job outcomes.
At Lake Liberty, we pride ourselves on fostering a positive work environment supported by a collaborative team. We welcome individuals with a constructive attitude and a passion for the automotive industry to explore this opportunity.
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Automotive Sales Consultant
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