Automotive Service Consultant

1 week ago


Chevy Chase, Maryland, United States Lake Liberty Full time
Job Overview

The role of an Automotive Service Consultant involves facilitating automotive services and repairs by identifying performance issues and customer requests.

Key Responsibilities
  • Service Initiation: Initiates automotive services by understanding performance issues and requested services.
  • Warranty Verification: Confirms warranty and service contract coverage, prepares estimates, drafts repair orders, and maintains customer relationships and records.
  • Problem Assessment: Identifies automotive issues by attentively listening to customer descriptions, clarifying concerns, conducting inspections, performing test drives, reviewing vehicle maintenance records, and analyzing service schedules.
  • Estimate Development: Prepares estimates by calculating costs for materials, supplies, and labor.
  • Payment Calculation: Determines customer payment amounts, including deductibles.
  • Repair Order Preparation: Drafts repair orders by detailing symptoms, identified problems, and necessary repairs and services.
  • Approval Management: Secures customer approval signatures and inputs repair orders into the service database.
  • Customer Engagement: Maintains customer relationships by explaining estimates, expected vehicle return times, obtaining approval for estimates, providing contact information, addressing inquiries, and coordinating towing and temporary transportation.
  • Record Maintenance: Keeps automotive records updated by documenting issues and planned corrective actions.
  • Knowledge Enhancement: Improves job knowledge through educational opportunities and reviewing manufacturer publications.
  • Reputation Building: Enhances the organization’s reputation by taking ownership of new and diverse requests and seeking opportunities to add value to job outcomes.
Company Overview

At Lake Liberty, we pride ourselves on fostering a positive work environment supported by a collaborative team. We welcome individuals with a constructive attitude and a passion for the automotive industry to explore this opportunity.



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