Customer Service Specialist
1 week ago
Position Overview:
Under general supervision, Retail Sales Representatives offer guidance and education to each customer regarding their unique cannabis needs.
Sales Consultants assist every client to ensure they receive the appropriate products that will best support their specific health conditions.
In recreational markets, Sales Representatives are expected to deliver outstanding customer service and uphold the Company's core values and culture.
The Retail Sales Representative collaborates closely with the management team to achieve results in a dynamic environment where systems and processes are continuously adapting.
Compensation: $17.00/hr + benefits
Key Responsibilities include:
- Ensures all intake forms and related documentation are accurately completed and filed appropriately,
- Verifies customer purchase limits prior to entry into the consultation area and
- Delivers exceptional Customer Service by fostering and maintaining positive customer
- Responds to inquiries from customers seeking product information, training, and general
- Management of customer records through the use of state and company databases.
- Maintenance and updates of databases as necessary.
- Fulfillment of customer orders.
- Responsible for the sales and promotion of all product lines.
- Build and maintain a high level of integrity and trust for specific products.
Minimum Qualifications (Skills, Knowledge & Abilities):
- Must be at least 21 years of age.
- Two years of direct customer service experience required.
- Retail experience is a significant advantage.
- Familiarity with Point-of-Sales systems.
- Understanding of and experience with Windows Operating System and Microsoft
About The Cannabist Company:
The Cannabist Company, previously known as Columbia Care, is one of the most experienced cultivators, manufacturers, and providers of cannabis products and related services, with licenses in 14 U.S.
The company offers products spanning flower, edibles, oils, and tablets, and manufactures popular brands including Seed & Strain, Triple Seven, Hedy, gLeaf, Classix, Press, and Amber.
For more information, please visit
Recognized for its comprehensive benefits, ongoing training opportunities, and commitment to diversity and equity inclusion both internally and with external vendors, The Cannabist Company has earned a spot on mg Magazine's America's Top Cannabis Industry Employers list.
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