Bilingual Client Support Specialist

2 weeks ago


Richardson, Texas, United States DebtBlue Full time

Company Overview:
DebtBlue is in search of a Bilingual Customer Service Representative who will serve as the primary point of contact for clients enrolled in our debt resolution program.

Role Overview:
The ideal candidate will inspire clients to successfully complete the program by attentively addressing their needs and ensuring a positive interaction.

Responsibilities:
- Professionally manage incoming client inquiries and conduct monthly follow-up calls.
- Proactively meet client needs through various communication methods.
- Execute outbound calls and document tasks appropriately.
- Accurately record client information in the CRM to guarantee exceptional service.

Qualifications:
- Bilingual (English/Spanish) is required.
- High School Diploma or GED is mandatory.
- Demonstrated empathy and a commitment to assisting clients during financial challenges.
- Strong problem-solving abilities with the capacity to multitask using sound judgment and decision-making skills.

Work Hours:
10 am - 7 pm

Benefits:
- 401K plan
- Health, dental, and vision insurance
- Short-term and long-term disability insurance (employer paid)
- Basic life insurance (employer paid)
- Paid time off and holidays
- Employee referral program
- Access to a free onsite gym

Company Culture:
At DebtBlue, we pride ourselves on our exceptional workplace culture. Our team members are friendly, supportive, and open to innovative ideas for process improvement. Employees are encouraged to voice their thoughts and contribute to the company's growth.

Application Process:
If this position aligns with your skills and aspirations, we invite you to complete our brief online application. We will reach out to provide further details regarding the role and next steps.

Equal Opportunity Employment:
DebtBlue, LLC is an equal opportunity employer, considering applicants for all positions without discrimination based on race, color, religion, sex, national origin, genetic information, age, disability, marital status, veteran status, or any other legally protected status.



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