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Client Support Specialist
2 months ago
We are seeking a dedicated Client Support Specialist to join our dynamic team. This role is essential in ensuring our clients receive exceptional service and support.
Key Responsibilities- Manage a variety of incoming client inquiries and address their needs to promote satisfaction.
- Respond to email requests and handle routine calls, while adapting to unique situations as necessary.
- Process new orders based on client specifications and track open orders for timely completion.
- Verify pricing and availability to ensure accurate order fulfillment.
- Diagnose and resolve client issues, initiating standard procedures for repairs, replacements, or returns as per company policy.
- Utilize a computerized system for tracking information and troubleshooting effectively.
- Provide guidance to junior staff on non-standard cases requiring individual assessment.
- Escalate unusual situations to higher management for further evaluation.
- While the primary focus is on customer service, there may be opportunities for minimal product promotion.
- Experience in a call center environment (2 years preferred)
- Strong communication skills
- Technical proficiency
- Minimum of 2 years of relevant experience
- Experienced level of expertise
Randstad is a leader in connecting talented individuals with reputable companies. Our team is committed to understanding your employment needs and diligently matching your skills with suitable opportunities. We offer a comprehensive benefits package, including health coverage, an incentive program, and 401K contributions, all based on eligibility.
We are an Equal Opportunity Employer, welcoming applicants from all backgrounds and abilities. If you require accommodations during the application or interview process, please reach out to us.
This position is open for a limited time.
