Bilingual Client Support Specialist

2 weeks ago


Richardson, Texas, United States DebtBlue Full time
Job Overview

DebtBlue is on the lookout for a Bilingual Customer Service Representative who will serve as the primary point of contact for clients enrolled in our debt resolution program. The successful candidate will inspire clients to successfully complete the program by understanding their needs and delivering a positive experience.

Compensation: $33,280 - $35,360 Plus Bonus

Key Responsibilities:
  • Professionally manage incoming client inquiries and conduct monthly follow-up communications.
  • Proactively respond to client needs through various communication channels.
  • Perform outbound calls and document tasks accordingly.
  • Accurately record client information in the CRM to ensure exceptional service delivery.
Qualifications:
  • Bilingual (English/Spanish) ** Required **
  • High School Diploma or GED (mandatory)
  • Empathy and a strong desire to assist clients during their financial challenges.
  • Problem-solving skills with the ability to multitask and make informed decisions.
  • Proficiency in Spanish is advantageous.
  • Working Hours: 10 am - 7 pm
Benefits:
  • 401K plan
  • Health insurance coverage
  • Dental and vision insurance
  • Short-term and long-term disability insurance (employer-paid)
  • Basic life insurance (employer-paid)
  • Paid Time Off and holidays
  • Employee referral incentives
  • Access to an onsite gym
Company Culture:

At DebtBlue, we pride ourselves on our exceptional workplace culture. Our team members are friendly, supportive, and open to innovative ideas for enhancing processes. Employees have ample opportunities for professional growth and enjoy flexible work schedules. We encourage open communication and value the feedback and ideas of our staff.

Next Steps:

If this position aligns with your skills and interests, we invite you to complete our brief online application. We will reach out to provide further details about the role and the next steps in the hiring process.



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