Customer Service Ambassador

4 days ago


Hickory, North Carolina, United States Nothing Bundt Cakes Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Representative at Nothing Bundt Cakes. As a key member of our bakery team, you will be responsible for creating a warm and welcoming environment for our guests, providing exceptional customer service, and selling our delicious cakes.

Key Responsibilities
  • Guest Service
    • Provide prompt and friendly service to all guests, ensuring a positive and memorable experience.
    • Use our Sweet Steps of Service to create a superior guest experience.
  • Product Knowledge
    • Maintain strong product knowledge to educate guests on our cake options, pricing, and promotions.
    • Suggest additional merchandise to complete a unique celebration.
  • Order Processing
    • Process guest orders efficiently and accurately using our point-of-sale system.
    • Invite guests to join our Email Club to benefit from special promotions.
  • Bakery Maintenance
    • Uphold a clean and organized bakery presentation, including routine cleaning and replenishing of merchandise.
  • Team Support
    • Assist the Crafter in preparing cake decorations and packaging supplies as needed.
  • Adherence to Policies
    • Comply with all health and safety guidelines and company policies and procedures.
Core Values and Competencies
  • Servant's Heart
    • Go above and beyond to support the team or guest, and be reliable, trustworthy, and responsive.
    • Keep the good of the team or guest ahead of personal interests or gain.
    • Display humility and empathy in interactions with others.
  • Spirit of a Champion
    • Demonstrate pride in responsibilities, an intense drive, and a passion to succeed.
    • Take initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control.
    • Operate with a strong sense of urgency and adhere to company brand standards.
  • Genuine Connections
    • Project warmth, enthusiasm, and optimism that attracts others.
    • Build positive, productive relationships with all team members.
    • Listen actively and communicate openly, clearly, and respectfully.
Requirements
  • Exhibit high energy and strong interpersonal skills.
  • Enjoy interacting with diverse people and excel at providing a superior guest experience.
  • Can perform multiple tasks simultaneously while maintaining meticulous attention to detail.
  • Is diligent, organized, and self-motivated.
  • Has the ability to understand and carry out oral and written instructions and request clarification when needed.
  • Is comfortable with new technology and has the ability to operate a point-of-sale system.
  • Understands basic arithmetic and can perform calculations when needed.
  • Has the capacity to stand for extended periods of time and work in a fast-paced environment.
Work Availability

We require flexibility to work various shifts, including early mornings, evenings, weekends, and holidays, based on changing business demands.



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