Customer Service Associate

1 week ago


Hickory, North Carolina, United States Ace Hardware Full time

Position Overview:

We are looking for enthusiastic, approachable, and supportive individuals to greet and assist our customers. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.

About Ace Hardware:

As an independently owned and operated business, our commitment to the community is paramount. We strive to make a positive impact by assisting our neighbors with their projects in a lively and enjoyable atmosphere.

Our Mission:

We aim to exceed customer expectations and cultivate a team that shares this dedication. Ace Hardware is proud to be an Equal Opportunity Employer and maintains a Drug-Free workplace. Join us in building a future, a purpose, and a community.

Work-Life Balance:

This role is part of a team that values your personal time. We prioritize earning your trust through transparent communication and provide schedules two weeks in advance to help you plan effectively.

Opportunities for Growth:

  • Are you knowledgeable about hardware? Share your expertise, and we will teach you new skills.
  • Do you have a helpful demeanor? We will provide training on hardware essentials that develop life skills.
  • From day one, we offer training, and the opportunities for advancement are endless.

What You Will Do:

  • Engage with customers, welcoming them and assisting them in finding everything they need for their projects in one visit.
  • Enjoy a dynamic and energetic work environment where time flies.
  • Be prepared to be on your feet for the majority of your shift (6 to 8 hours).
  • Ability to lift 25 to 30 lbs is required.

Compensation and Benefits:

  • Paid time off
  • Health Insurance or a discount card for medical, dental, vision, and prescriptions
  • 401K plan
  • Employee discounts on products
  • Discounts on Lenovo and Dell computers
  • Perkspot discounts on various services and products
  • Complimentary coffee, uniform shirts, vests, and more

Become a part of your local hardware store and contribute to your community. Ace Hardware operates over 5,000 stores globally, with most being independently owned and operated by local entrepreneurs. These dedicated individuals are integral to the community, ensuring that shopping at Ace feels personal and neighborly.



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