Customer Service Representative

4 days ago


Hickory, North Carolina, United States City of Hickory, NC Full time
Job Description

**Job Summary**

The City of Hickory, NC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our finance department, you will be responsible for providing exceptional customer service to our citizens and ensuring that all transactions are processed accurately and efficiently.

Key Responsibilities:

  • Collect payments for various services, including water bills, dumpster rentals, parking tickets, and more.
  • Process privilege license payments and respond to customer inquiries.
  • Accept customer requests for seasonal watering adjustments and answer customer telephone calls.
  • Open and distribute mail, process payments, and update files.
  • Generate work orders to activate, terminate services, and make repairs.
  • Operate and maintain cash drawers, balance receipts daily, and process deposits from other departments.
  • Assist supervisor with customer payment arrangements and respond to customer complaints.

Requirements:

  • High school diploma or equivalent required.
  • Valid North Carolina driver's license or ability to obtain within 30 days.
  • Excellent customer service skills and ability to work in a fast-paced environment.
  • Ability to read, write, and perform mathematical calculations at a level commonly associated with high school graduation.
  • Experience with cash handling and customer service preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunity to work in a dynamic and growing city.
  • Professional development and growth opportunities.

How to Apply:

Interested candidates should submit their application, including a cover letter and resume, to the City of Hickory, NC. We are an equal opportunity employer and welcome applications from diverse candidates.



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