Customer Service Representative
4 days ago
**Job Summary**
The City of Hickory, NC is seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our finance department, you will be responsible for providing exceptional customer service to our citizens and ensuring that all transactions are processed accurately and efficiently.
Key Responsibilities:
- Collect payments for various services, including water bills, dumpster rentals, parking tickets, and more.
- Process privilege license payments and respond to customer inquiries.
- Accept customer requests for seasonal watering adjustments and answer customer telephone calls.
- Open and distribute mail, process payments, and update files.
- Generate work orders to activate, terminate services, and make repairs.
- Operate and maintain cash drawers, balance receipts daily, and process deposits from other departments.
- Assist supervisor with customer payment arrangements and respond to customer complaints.
Requirements:
- High school diploma or equivalent required.
- Valid North Carolina driver's license or ability to obtain within 30 days.
- Excellent customer service skills and ability to work in a fast-paced environment.
- Ability to read, write, and perform mathematical calculations at a level commonly associated with high school graduation.
- Experience with cash handling and customer service preferred.
Benefits:
- Competitive salary and benefits package.
- Opportunity to work in a dynamic and growing city.
- Professional development and growth opportunities.
How to Apply:
Interested candidates should submit their application, including a cover letter and resume, to the City of Hickory, NC. We are an equal opportunity employer and welcome applications from diverse candidates.
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