Automotive Customer Service Specialist

2 weeks ago


Hickory, North Carolina, United States Modern Auto CO Full time

Modern Auto CO is excited to announce an opening for an Automotive Customer Service Specialist. Join our dedicated team of service experts at Modern Auto CO.Key Responsibilities:

  • Welcome customers promptly and courteously.
  • Guide customers on vehicle maintenance and the importance of adhering to manufacturer guidelines.
  • Prepare detailed and precise written estimates for parts and labor.
  • Manage phone inquiries regarding service appointments and ongoing work.
  • Uphold exceptional customer satisfaction standards.
Required Qualifications:
  • Minimum of 2 years of experience in an automotive service environment preferred.
  • Exceptional skills in customer service.
  • Strong organizational abilities and follow-up skills.
  • Excellent verbal and written communication skills.
  • Capability to occasionally lift items weighing up to 70 lbs.
Modern Auto CO is part of a well-established automotive network known for its commitment to innovation, diverse brands, and outstanding customer service. We pride ourselves on treating customers with integrity and providing them with the best value.

We offer a professional work atmosphere along with a competitive salary and benefits package, which includes:
  • Comprehensive healthcare options: medical, dental, vision, flexible spending accounts, voluntary life insurance, disability coverage, and more.
  • 401K eligibility after one year of employment.
  • Paid holidays and Paid Time Off.
At Modern Auto CO, we remain dedicated to our employees and customers, ensuring a stable and supportive work environment.

Modern Auto CO is an Equal Opportunity Employer and maintains a drug-free workplace.

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