Customer Support Administrator

2 weeks ago


Hickory, North Carolina, United States HSM Solutions Full time

Position Overview:

The primary role involves supporting the customer service department by addressing customer inquiries and resolving complaints. Responsibilities include the daily processing of sales orders, ensuring accuracy between customer orders and quotes, and managing credits as necessary. The ideal candidate will be adaptable, motivated, proactive, and possess strong problem-solving abilities.

About HSM Solutions:

HSM Solutions is a leading ISO Certified manufacturer specializing in innovative foam products tailored for various applications, including packaging, mattresses, and HVAC insulation. Our commitment to leveraging advanced technology allows us to deliver unique foam solutions efficiently. We focus on meeting our clients' needs while maintaining rapid turnaround times.

Key Responsibilities:

  • Provide precise information to customers regarding pricing, order requirements, and product specifications. Assist with sample requests and maintain comprehensive records.
  • Engage with customers through various communication channels, including phone and email, collaborating with managers across departments.
  • Process incoming sales orders from multiple sources, ensuring accuracy and timeliness.
  • Verify current pricing for new orders through established quoting systems.
  • Inform customers of any factors affecting order fulfillment, such as scheduling or material availability.
  • Collaborate closely with internal teams, including production and shipping, to address customer needs.
  • Maintain organized customer files, including sales orders and quotes, in an efficient filing system.
  • Coordinate with shipping to ensure proper documentation and prioritize shipments.
  • Thoroughly process invoices, investigate discrepancies, and issue credits as needed.

Qualifications:

  • Previous experience in customer service within a manufacturing environment is preferred.
  • Exceptional attention to detail and strong organizational skills.
  • Experience in data management and proficient in Microsoft applications.
  • Excellent communication skills, both written and verbal, along with strong interpersonal abilities.
  • Proficient typing skills and a solid understanding of email etiquette.
  • Strong mathematical skills.

Benefits:

As part of HSM Solutions, employees enjoy a comprehensive benefits package, including:

  • 401k Contribution Match up to 4% (fully vested from day one), nine paid holidays, and 104 hours of vacation (prorated after 60 days).
  • Affordable benefits for employees and their families, including on-site medical clinics and telehealth services.
  • Tuition reimbursement and professional development assistance.

Company Culture:

At HSM Solutions, we foster a culture of teamwork, innovation, and shared success. We equip our employees with the necessary tools and resources to achieve their goals and positively impact our customers and communities.



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