Veterinary Customer Service Specialist

2 weeks ago


Hickory, North Carolina, United States Innovetive Petcare Full time
Veterinary Client Service Representative

Department: Receptionists

Employment Type: Full Time

Location: Hickory, North Carolina

Overview

Innovetive Petcare is looking for a dedicated Client Service Representative to enhance our expanding specialty and emergency veterinary practice. Our facility is a multi-specialty center with experts in various fields including internal medicine, surgery, and emergency care, supported by a skilled team of technicians, assistants, and client service professionals. We are currently seeking a Client Service Representative to support our Specialty Services.

Work Schedule

This position requires availability during daytime hours, Monday through Friday.

Key Responsibilities
  • Welcome all clients and their pets in a courteous and professional manner.
  • Coordinate appointment scheduling for specialty services.
  • Address client inquiries to ensure their needs are met effectively.
  • Handle incoming client calls promptly and take accurate messages.
  • Confirm and update client account details.
  • Manage multiple tasks in a dynamic work environment.
  • Deliver outstanding client service consistently.
Preferred Qualifications
  • High school diploma or GED is required.
  • Experience in the veterinary industry is preferred.
  • Experience in client service roles within the healthcare sector will also be considered.
  • Ability to sit, stand, and walk for extended periods.
  • Maintain professionalism in high-pressure situations.
  • Strong verbal, written, and oral communication skills.
  • Capability to lift up to 50 lbs.
Benefits
  • Competitive salary.
  • Comprehensive medical, dental, vision, and life insurance options.
  • Discounts on veterinary services.
  • Retirement plan with employer matching.
  • Paid time off and holidays.
We emphasize exceptional patient and client care, fostering a fulfilling career, and promoting a balanced lifestyle.

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