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Customer Service Associate

2 months ago

Hickory, North Carolina, United States Ace Hardware Full time

Position Overview:

We are looking for enthusiastic, approachable, and supportive individuals to greet and assist our customers. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.

About Ace Hardware:

As an independently owned and operated business, our commitment to the community is paramount. Make a difference by aiding your neighbors with their projects while thriving in a dynamic and enjoyable work atmosphere.

Our Mission:

We strive to exceed customer expectations and foster a team that shares this commitment. Ace Hardware is proud to be an Equal Opportunity Employer and maintains a Drug-Free workplace. We go beyond just selling hardware; we aim to build a future, a purpose, and a community.

Work-Life Balance:

This role is part of a team that values your personal time. We believe in establishing trust through transparent communication. Schedules are created two weeks in advance, allowing you to plan accordingly.

Opportunities for Growth:

  • Are you knowledgeable about hardware? Share your expertise, and we will help you learn even more.
  • Do you possess a helpful demeanor? We will equip you with hardware knowledge that enhances your life skills.
  • From day one, we provide training, and the opportunities for advancement are endless.

What to Anticipate:

  • You will engage directly with customers, assisting them in locating everything they need to complete their projects efficiently.
  • If you enjoy a fast-paced and lively environment, you will thrive here.
  • This position requires you to be on your feet for the majority of your shift (6 to 8 hours).
  • Ability to lift 25 to 30 lbs is necessary.

Compensation and Benefits:

  • Paid time off
  • Health Insurance or a discount card for medical, dental, vision, and prescriptions
  • 401K plan
  • Employee discounts on merchandise
  • Discounts on Lenovo and Dell products
  • Perkspot discounts on various services and products
  • Complimentary coffee, uniform shirts, vests, and more

Embark on your journey with us today. We are your local hardware store, deeply rooted in the community. Ace Hardware operates over 5,000 stores globally, with most being independently owned and managed by local entrepreneurs. These dedicated individuals are integral to the community. They are small business owners who embody the essence of local commerce. While many have become large and impersonal, at Ace, we remain small and personal. A visit to Ace feels like a visit to your neighbor.