Frontline Client Liaison

1 week ago


West Columbia, South Carolina, United States Graybar Full time
Job Description:
As a Customer Service Expert, you will be the face of Graybar, interacting with clients to understand their needs and exceed their expectations. This role involves handling client inquiries, resolving issues, and providing proactive support to build long-term relationships.

Main Responsibilities:
  • Build strong relationships with clients to ensure their total satisfaction
  • Respond to client inquiries and provide timely support through various channels
  • Proactively sell Graybar goods and services to clients
  • Work closely with internal teams to resolve client issues and concerns
  • Collaborate with colleagues to ensure seamless client experiences
Requirements:
  • Excellent communication and interpersonal skills
  • A genuine passion for delivering exceptional customer service
  • Ability to handle multiple client interactions simultaneously
  • 4+ years of experience in a similar role preferred
  • High School education
  • 2-year or 4-year degree preferred
Compensation Details:
  • This role offers a competitive hourly rate of $21.00, commensurate with experience
Benefits Overview:
  • Comprehensive medical, dental, vision, and prescription drug benefits
  • Life insurance coverage for employees and options for dependents
  • Flexible Spending Accounts for healthcare and childcare expenses
  • Disability benefits at no cost to employees
  • Profit Sharing Plans to share in the company's success
  • 401(k) Savings Plan with a company match to secure your future
  • Paid vacation and sick days to recharge and plan your life
  • Paid holidays throughout the year to celebrate milestones
  • Community Time Off to give back to the community
  • Predictable work schedules to plan your life
  • Employee Recognition Program to acknowledge achievements
  • Educational Reimbursement and Career Development Programs to grow professionally
Estimated salary: $46,400 - $66,800 per annum based on a 40-hour workweek.

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