Client Care Specialist

3 days ago


West Springfield, Massachusetts, United States Ethos Veterinary Health Full time
About the Role

We are seeking a highly skilled and compassionate Client Liaison to join our team at VESH. The ideal candidate will have a passion for delivering exceptional customer service, strong communication skills, and a genuine love for animals.

This role is an excellent opportunity for those looking to build a rewarding career in veterinary medicine. As a Client Liaison, you will be responsible for managing client experiences, providing warm and responsive communication, and collaborating with medical staff to determine the best course of action.

The salary for this position is estimated to be between $19.50 and $24 per hour, based on knowledge and experience.

Job Description:

  • Manage client interactions, including responding to inquiries, gathering information, and resolving issues.
  • Provide excellent customer service, ensuring clients feel valued and supported throughout their experience.
  • Collaborate with medical staff to determine the best course of action for clients and their pets.
  • Maintain accurate records and communicate effectively with clients and internal teams.

About Us

VESH is a leading provider of specialty and emergency veterinary care. We offer a range of services, including advanced imaging, internal medicine, surgery, and emergency care.

Benefits:

  • Paid time off
  • Sick leave
  • Shift differential
  • Employee pet discount
  • 401k
  • Medical, dental, and vision insurance
  • Short- and long-term disability insurance
  • Life insurance


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